Bilingual Trainer delivering English and French software implementation training, LMS learning programs, and testing support. Preparing utility customers for go - live across Canada.
About the role
- Clinical Trial Delivery Trainer developing role-based training for Indero, a global dermatology and rheumatology CRO. Supporting onboarding, regulatory readiness, coaching, and continuous learning.
Responsibilities
- Identify training and development needs across Clinical Trial Delivery
- Develop and maintain role-based training curricula, onboarding pathways, and learning plans
- Create, update, and standardize training materials, learning resources, assessments, and documentation
- Maintain training content aligned with regulations, company procedures, systems, and operational practices
- Develop and maintain a scalable Clinical Trial Delivery training repository
- Recommend and implement training initiatives based on business needs, process changes, quality trends, and employee feedback
- Deliver group and individual training programs for new and existing employees
- Facilitate instructor-led, virtual, self-paced, and practical learning activities
- Provide training on clinical trial processes, regulations, SOPs, systems, tools, and role-specific responsibilities
- Coordinate refresher training
- Support onboarding programs and define onboarding requirements and learning objectives
- Monitor onboarding completion and support readiness assessments
- Provide guidance to new employees during onboarding and role transition
- Promote consistency in onboarding practices across functions and regions
- Serve as trainer, mentor, and resource for Clinical Trial Delivery employees
- Provide coaching and facilitate knowledge sharing and best-practice dissemination
- Participate in competency observation and evaluation activities
- Accompany CRAs on-site or remotely for observation and evaluation visits when appropriate
- Coordinate and prioritize Coordinator Trainers’ daily activities
- Contribute to training budget planning and provide cost estimates and business justifications
- Evaluate training effectiveness using feedback, assessments, competency evaluations, and quality metrics
- Improve training processes, content, tools, and delivery methods
- Support new processes, technologies, and organizational initiatives through training and change management
- Participate in developing and reviewing SOPs, work instructions, templates, and controlled documents
- Provide updates and recommendations to Clinical Trial Delivery leadership
Requirements
- Bachelor’s degree in life sciences, nursing, clinical research, healthcare, education, or another relevant field, or an equivalent combination of education and experience
- Minimum of 5 years of experience in clinical research within the biotechnology, pharmaceutical, and/or contract research organization (CRO) industry
- Previous experience in one or more Clinical Trial Delivery roles (e.g., Clinical Research Associate, Clinical Trial Manager, Project Manager, or other clinical operations or project delivery positions)
- Experience delivering training, facilitating learning, coaching, mentoring, or supporting employee development
- Experience developing training materials, onboarding programs, or role-based learning plans is an asset
- Good knowledge of ICH-GCP, Health Canada, FDA, EMA, and other applicable regulatory requirements governing clinical research
- Strong understanding of the clinical trial lifecycle, Clinical Trial Delivery processes, and cross-functional responsibilities
- Ability to translate complex regulatory, operational, and technical information into practical and engaging learning experiences
- Excellent presentation, facilitation, coaching, mentoring, and communication skills
- Strong organizational, planning, prioritization, and time management skills
- Comfortable working in evolving environments and adapting to new technologies, systems, and industry practices
- Proficient in English, both written and spoken; proficiency in French or another language is an asset
- Comfortable using AI-powered tools and productivity platforms (e.g., Microsoft Copilot, ChatGPT, Gemini, or similar technologies)
- Willingness and ability to travel up to 10% of the time
- Legally authorized to work in Canada
Benefits
- Permanent full-time position
- Flexible schedule
- Vacation
- Home-based position
- Ongoing learning and development
- Opportunities for advancement
- Stimulating work environment
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