About the role

Application Trainer delivering training and adoption programs for PCL, a construction company. Supporting software rollouts, stakeholder engagement, learning content, and continuous solution improvement.

Responsibilities

Deliver instructor-led training, workshops, demonstrations, and adoption sessions for a suite of products
Build relationships with district product champions, project teams, and end users
Design, develop, and continuously improve training curricula, e-learning content, and learning resources
Prepare training environments, datasets, presentations, and supporting materials
Measure training effectiveness and improve learning outcomes
Sustain a network of district product champions to promote best practices and adoption
Execute communication and engagement activities that drive awareness and adoption
Support rollouts and adoption initiatives through training and stakeholder engagement
Provide consultative support and coaching to product champions, project teams, and end users
Collect, analyze, and communicate user feedback, adoption insights, and enhancement opportunities
Monitor adoption metrics and identify opportunities to increase product utilization
Document business needs, process gaps, and adoption challenges
Partner with product and delivery teams on adoption-related priorities and enhancements
Research industry trends and learning best practices to improve enablement strategies
Champion continuous improvement, customer success, and solution adoption

Postsecondary diploma or degree in Business, Education, Adult Learning, Information Technology, Construction Management, or a related field
2+ years of experience delivering training, facilitating workshops, or supporting technology adoption initiatives
Strong facilitation, presentation, and communication skills
Ability to engage diverse audiences
Ability to develop instructor-led, virtual, and self-paced learning materials
Ability to build and maintain relationships with product champions, stakeholders, project teams, and end users
Knowledge of adult learning principles, instructional design practices, change enablement techniques, and learning management systems
Commitment to continuous learning and ability to quickly acquire and apply knowledge of new business processes, technologies, and digital solutions
Experience supporting software implementations, rollouts, or product adoption initiatives
Ability to gather, analyze, and communicate user feedback and adoption insights
Familiarity with Azure DevOps or a similar work-tracking system
Strong organizational, planning, problem-solving, and time-management skills
Ability to manage multiple priorities
Customer-focused, solution-provider mindset and commitment to continuous improvement