Application Trainer delivering training and adoption programs for PCL, a construction company. Supporting software rollouts, stakeholder engagement, learning content, and continuous solution improvement.
About the role
- Software Trainer responsible for customer-facing training and curriculum development at Bridgeway Benefit Technologies. Engaging clients on enterprise benefits administration software with 25% travel across U.S. and Canada.
Responsibilities
- Take full ownership of customer-facing training, serve as the primary owner and point of contact for all training engagements.
- Approach the product with curiosity and confidence, proactively learning its functionality and complexity, including customer-specific configurations well enough to independently build and facilitate a training curriculum for both internal teams and external customers.
- Play a crucial part in guiding learners through our curriculum. Using clear and concise language, develop and maintain training materials, including e-learning modules and exercises.
- Write and maintain clear, well-organized job aids, quick-reference guides, and process documentation that customers and internal teams can use on their own.
- Collaborate with leadership to enhance the curriculum based on industry trends and customer feedback.
- Collaborate with product managers and subject matter experts to understand the software's functionality and its relevance to the Taft Hartley domain and continuously improve the training curriculum and materials.
- Train new customers on the proper use of our software, both virtually and by visiting customer sites across the U.S.
- Consult with customers and internal teams to plan, develop, and deliver customer-specific training based on customer software configurations or other focused key areas within the scope of the project.
- Manage customer training schedules and deployment of training sessions with various customer accounts.
- Facilitate tailored training programs for external clients, ensuring they can effectively navigate and utilize the software for their Taft Hartley needs.
- Ensure that training sessions are interactive, engaging, and effective in imparting knowledge and skills.
- Monitor user progress and gather feedback through these platforms to further refine the training content.
- Gather feedback post-training sessions to assess the effectiveness of the training programs.
- Continuously refine and improve training content and delivery methods based on feedback and software updates.
- Regularly update personal knowledge on Taft Hartley practices, ensuring that the training content remains relevant and in line with current industry standards.
- Evaluate the effectiveness of each training session using metrics and best practices.
- Become a product subject matter expert and contribute to eLearning content development.
- Be a solutions-oriented, self-starter with a genuine passion for improving processes, documentation, and the customer experience.
- Collaborate with all levels of the business to achieve goals.
Requirements
- A minimum of 3 years of experience delivering technology-based training to adult learners and developing curriculum
- A bachelor’s degree in a related field or strong knowledge of instructional design techniques is required
- Proven experience as a software trainer and a passion for continuous learning and professional growth
- Comfortable operating in the gray, not just the black and white — able to make sound judgment calls in ambiguous situations, given the complexity and configurability of the software and the range of customer environments
- Confidence to learn a complex, highly configurable product independently, and translate that knowledge into a training curriculum for internal and external audiences
- Technical writing skills, with experience producing clear job aids, quick-reference guides, and process documentation for a technical or software audience
- A self-starter mindset with a genuine passion for identifying and improving processes, not just documenting them as-is
- Experience in the Taft-Hartley industry and with enterprise-class software solutions is preferred
- Certification in training or learning and development is preferred
- Strong written and verbal communication, presentation, and problem-solving skills are essential, along with the ability to engage with individuals at all levels of an organization
- Proactive, self-motivated, organized, reliable, outgoing, and enjoys tackling challenges
- Familiarity with modern training methods, tools, and techniques
- Exceptional communication skills with the ability to convey complex software functionalities in a clear and concise manner.
- Strong organizational skills with the ability to manage multiple training sessions simultaneously.
- Ability to work both independently and collaboratively with cross-functional teams
Benefits
- Health insurance
- Professional development
- Flexible work arrangements
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