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About the role
- Customer Education Trainer delivering virtual training for Varicent’s SaaS revenue-performance platform. Improving customer adoption through enablement programs, webinars, curricula, and learning analytics.
Responsibilities
- Deliver engaging virtual instructor-led training sessions, webinars, and customer learning experiences focused on Varicent products and best practices
- Partner with instructional designers and subject matter experts to develop, maintain, and improve customer enablement programs and training curricula
- Translate complex product concepts into practical, customer-focused learning experiences supporting adoption and business outcomes
- Design and recommend learning programs, formats, and educational resources based on customer needs, product evolution, and learner feedback
- Analyze participant feedback, learning effectiveness, and training metrics to improve program quality and customer outcomes
- Mentor facilitators and support training standards, instructional practices, and team capabilities
- Collaborate with Product, Support, Enablement, and Customer Success teams to align learning initiatives with customer goals and product strategy
- Evaluate and recommend technologies, including Generative AI solutions, to improve learning experiences, scalability, and operational efficiency
- Complete onboarding and develop proficiency in Varicent products and customer education processes
- Independently deliver customer-facing enablement programs and webinar sessions
- Participate in customer-facing events and represent the Education team
- Lead strategic improvements to the Admin Enablement Program and broader customer learning ecosystem
- Influence education strategy through customer insights, product knowledge, and learning analytics
Requirements
- 6+ years of experience in technical training, customer enablement, instructional delivery, learning and development, or a related customer-facing education role
- Experience delivering virtual instructor-led training and facilitating engaging learning experiences for professional audiences
- Strong understanding of enterprise software, SaaS solutions, analytics platforms, incentive compensation systems, or related technologies
- Ability to simplify technical concepts into practical, learner-friendly content and experiences
- Experience using learning technologies such as Zoom, Docebo, Zuddl, Kahoot, or similar virtual learning and LMS platforms
- Demonstrated knowledge of adult learning principles, instructional design concepts, and facilitation best practices
- Experience leading cross-functional initiatives, collaborating with stakeholders, and influencing learning strategy without direct authority
- Strong communication, presentation, organizational, and stakeholder management skills
Benefits
- Comprehensive medical, dental, and vision coverage tailored to local needs
- PTO and public holidays
- Dedicated volunteer days
- Dedicated learning days for continuous growth, skill development, and professional learning
- Compensation reflecting market and individual value
- Retirement plans
- Tuition assistance for continuing education and professional development
- Remote and hybrid work options available across most regions
- Bonuses and commissions may be included for eligible roles
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