About the role

Process Trainer auditing and improving collision repair processes for Boyd Autobody across Canada West. Training staff, conducting business-control audits, and coaching repair facilities.

Responsibilities

Monitor and conduct internal audits on processes and business controls
Review, coach and report on repair facilities’ adherence to business practices and daily performance
Ensure consistent execution of WOW (Wow Operating Way) and train Customer Service Representatives and Parts Personnel
Explain shop efficiencies and benefits of the WOW Operating Way
Work with General Managers and Market Managers to establish oversight, training and coaching plans
Improve performance on Accounts Receivables, Accounts Payable, and other business controls and processes at store level
Prepare audits on corporate and regional key performance indicators
Present concise and detailed information to market leadership
Participate in weekly Market Leadership calls
Communicate successes, improvements, deficiencies and corrective action plans
Document and communicate repair facility issues to Market Leadership
Support market estimators to ensure file closing compliance and DRP Billing Compliance
Collaborate with General Managers and Market Managers when onboarding new parts personnel and customer service representatives
Train and implement Boyd’s processes and procedures on acquisitions and growth opportunities
Review and support employee attendance and completion of assigned training initiatives
Monitor the customer management system for accurate repair dates and customer updates
Ensure customer follow-up call lists are managed accordingly
Travel across Canada West approximately 1 week per month

Post-secondary education or equivalent
A minimum of 2 years previous experience in a collision repair environment or a similar role
Extensive Knowledge of the Management System (MIS), DOMO and Boyd/Assured University Training
Effectively manage a fast-paced environment, demonstrating multi-tasking ability while working under pressure
Comprehensive understanding of Insurance Direct Repair Programs and attend recommended training and workshops
Comprehensive knowledge of the administrative process and procedures
Strong attention to detail and a high degree of accuracy
Excels at building and maintaining business relationships
Well-developed organizational skills with the ability to prioritize
Communicate effectively, both verbally and in writing
Valid Driver’s License
Thorough understanding of the Wow Operating Way processes, with additional emphasis on administrative processes and responsibilities
Working knowledge of Accounting practices
Ability to utilize Google Suite for managing internal business controls
Capable of working independently and with minimum supervision
Some travel may be required in the Process Trainer’s assigned markets
May be asked to support in other markets as requested

Competitive Pay
Medical, Prescription Drug, Dental & Vision, effective after 1 month of employment
RRSP with company match
Annual Paid Vacation Time Off
Career Growth Opportunities
Ongoing Training
A Professional Atmosphere, Great Working Conditions with Dynamic Leadership
Voluntary Daily Pay option available
Comprehensive benefits plan
Training sessions and assistance with certifications
Clear paths for career advancement