About the role

Lead design for renewal customer experience at Intact, focusing on elevating customer interactions. Collaborate within Strategic Design team to enhance multi-channel journeys for complex information.

Responsibilities

Design customer communications and experience assets across channels
Advocate for accessibility, user-centered design, and alignment with brand standards at every stage of a project
Translate user research insights into reports, personas, journey maps, and service blueprints
Produce design artefacts such as sketches, processes, user flows, wireframes, mockups, and prototypes
Generate final assets and work with developers to implement and validate specifications
Leverage and interpret design system libraries and design guidelines for multiple brands, while advocating for improvements alongside the design community
Iterate designs based on performance and customer feedback
Develop and test information architectures and content structures that enhance usability.
Collaborate with stakeholders across the business from the earliest stages of discovery, using design-driven methods to shape the way we understand problems, develop insights, and deliver solutions
Create and facilitate workshops to facilitate discovery, engage stakeholders, ensure alignment, validate concepts, etc.
Partner with content, research, analytics, and channel owners to deliver the end-to-end solution from conception until launch, and iteration
Present work to a variety of audiences, including executives and stakeholders, with confidence and clarity
Elevate the team’s design practices and methodologies, while being an advocate for user-centered, data-driven design

At least 4 years of experience in UX and UI Design
Expertise in interaction design principles, user-centered design, and information architecture
Mastery of design tools (Figma, Figjam, MIRO, Axure, etc.)
Capacity to understand complex business needs and to translate them into simple design requirements.
Experience designing with business constraints
Comfort working in iterative, experiment-driven environments
Strong visual storytelling, presentation and communication skills
Experience designing for customer communications and/or transactional journeys
Experience in service design, or product design that spans multiple channels
Experience in UX research is an asset
Experience in the insurance industry is an asset
For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country
No Canadian work experience required however must be eligible to work in Canada

Flexible work arrangements
Hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)