Product Designer responsible for user experience on marketplace and subscription products. Delivering elegant designs and collaborating with product and engineering teams at a growth - stage company.
About the role
- Lead design for renewal customer experience at Intact, focusing on elevating customer interactions. Collaborate within Strategic Design team to enhance multi-channel journeys for complex information.
Responsibilities
- Design customer communications and experience assets across channels
- Advocate for accessibility, user-centered design, and alignment with brand standards at every stage of a project
- Translate user research insights into reports, personas, journey maps, and service blueprints
- Produce design artefacts such as sketches, processes, user flows, wireframes, mockups, and prototypes
- Generate final assets and work with developers to implement and validate specifications
- Leverage and interpret design system libraries and design guidelines for multiple brands, while advocating for improvements alongside the design community
- Iterate designs based on performance and customer feedback
- Develop and test information architectures and content structures that enhance usability.
- Collaborate with stakeholders across the business from the earliest stages of discovery, using design-driven methods to shape the way we understand problems, develop insights, and deliver solutions
- Create and facilitate workshops to facilitate discovery, engage stakeholders, ensure alignment, validate concepts, etc.
- Partner with content, research, analytics, and channel owners to deliver the end-to-end solution from conception until launch, and iteration
- Present work to a variety of audiences, including executives and stakeholders, with confidence and clarity
- Elevate the team’s design practices and methodologies, while being an advocate for user-centered, data-driven design
Requirements
- At least 4 years of experience in UX and UI Design
- Expertise in interaction design principles, user-centered design, and information architecture
- Mastery of design tools (Figma, Figjam, MIRO, Axure, etc.)
- Capacity to understand complex business needs and to translate them into simple design requirements.
- Experience designing with business constraints
- Comfort working in iterative, experiment-driven environments
- Strong visual storytelling, presentation and communication skills
- Experience designing for customer communications and/or transactional journeys
- Experience in service design, or product design that spans multiple channels
- Experience in UX research is an asset
- Experience in the insurance industry is an asset
- For candidates located in Quebec, bilingualism is required considering the necessity to interact on a regular basis with English-speaking colleagues across the country
- No Canadian work experience required however must be eligible to work in Canada
Benefits
- Flexible work arrangements
- Hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
- Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
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