Retail CSR at Park Insurance providing personal lines insurance in Burnaby. Responsible for sales, customer service, and insurance evaluation duties.
About the role
- Workforce Planning Specialist at Intact focusing on analysis and strategic planning for the underwriting process. Collaborating with teams to manage capacity and ensure operational efficiency.
Responsibilities
- Manage the workforce planning tool for your region by providing the data needed to adjust key performance indicators for the coming months.
- Prepare documents, forecasts, and recommendations for the following year’s budget during the budget season.
- Lead monthly capacity planning meetings with your partners.
- Analyze changes in the various performance indicators that impact the capacity plan.
- Review long-term forecasts and align them with recent trends.
- Apply and integrate forecasting analysis and workforce-related metrics to provide strategic and operational data for workforce decision-making and recommend workforce priorities to the director.
- Provide support to the intra-daily team members regarding workforce planning.
- Produce and analyze weekly and monthly reports and ensure that our data aligns with operational realities.
- Ensure that the workforce planning framework aligns with Intact’s strategies and provide planning expertise.
- Collaborate regularly and offer resource management expertise to various partners.
Requirements
- A university degree (business, mathematics, statistics, economics, computer science, engineering, actuarial science) or equivalent.
- At least five years of experience in workforce planning.
- Ability to influence various stakeholder groups and translate strategy into action.
- Excellent communication skills.
- A strategic thinker who is not afraid to challenge the status quo.
- Strong analytical skills and attention to detail.
- Self-starter capable of working independently with minimal supervision.
- Bilingual (French and English) – Must be able to communicate regularly with colleagues across the country.
- In-depth knowledge of Microsoft Office, particularly Excel.
- No prior work experience in Canada required, but must have authorization to work in Canada.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
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