Program Manager driving enablement strategies and execution for Samsara's Customer Support team. Collaborating with stakeholders and managing programs to improve customer experience and operational growth.
About the role
- Creative Program Manager facilitating creative workflows between internal business clients and execution teams. Ensuring on-time delivery and high standards in a fully remote role at Interview Kickstart.
Responsibilities
- Own the JIRA board. You will be responsible for intake, vetting, and prioritizing all creative briefs to ensure the team is focused on high-impact tasks.
- Translate business objectives from CRM, Performance Marketing and business teams into actionable creative briefs. You’ll ensure the creative team has everything they need to start work without back-and-forth friction.
- Provide proactive updates to stakeholders. You are the primary point of contact for status reports, timeline adjustments, and bottleneck resolution.
- Ensure 100% on-time delivery of assets. You will manage the creative calendar, balancing urgent ad-hoc requirements with long-term projects.
- Act as the primary liaison between Creative and Business units. You will build high-trust relationships with department heads, managing expectations and ensuring a collaborative culture.
- Build and maintain a structured creative repository. Ensure all final creatives are tagged, archived, and easily accessible for future reuse by the CRM and Growth teams.
- Collect and maintain data on what creatives worked and what didn't.
- Establish a library of creative best practices based on performance data to improve future output quality.
- Monitor stakeholder satisfaction scores. You’ll facilitate feedback loops to constantly improve the quality of output and the efficiency of our internal processes.
Requirements
- 5–7 years of experience, specifically within the fast-paced ecosystem of Indian B2C startups.
- You have experience setting up workflows, dashboards, and reporting within project management tools.
- You can speak "Creative" and "Business" fluently.
- You are obsessed with checklists, deadlines, and organisational clarity.
Benefits
- Complete ownership; there is minimal management and extreme autonomy
- High pedigree, high caliber team.
- Contribute directly to the success of the business & the top-line impact
- Top-of-the-line compensation
- Work from anywhere, forever. All roles at IK are forever remote!
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