Senior Business Systems Analyst managing critical technical projects at Jobber in the Revenue Operations team. Optimizing revenue systems to enhance effectiveness and drive customer acquisition.
Responsibilities
Enable revenue teams to execute effectively at scale by bridging needs with creative and powerful technology solutions
Optimize revenue systems and associated processes & data through revenue tooling initiatives that improve customer facing teams ability to drive revenue, customer acquisition, and gross profits
Become an expert in how our company operates and how we leverage our revenue systems across our revenue teams
Work on the most complicated or critical technical projects that the Revenue Operations team takes on
Own and contribute to maintaining an effective agile methodology across technical initiatives
Partner with revenue operations managers to understand go-to-market objectives and translate those objectives into revenue tooling requirements
Facilitate, design, and document business systems requirements and end user acceptance criteria for future state tooling functionality
Manage system testing and end user acceptance testing across the revenue tool stack
Maintain in-depth knowledge of existing end-to-end tool-sets, including technological capabilities, limitations and dependencies
Partner with cross-functional teams to support the development of revenue tooling solutions
Act as the Subject Matter Expert on Jobber business processes
Requirements
Hands-on experience of Salesforce/HubSpot implementation experience and knowledge of Salesforce.com, data migration, data cleansing, and application integration
Salesforce/HubSpot admin and/or business analyst certification
Deep Understanding of the Salesforce/HubSpot product suite
Strong knowledge of sales, marketing, and customer success functions
Hands-on experience with the configuration of platform features including user management, profiles, permission sets, role hierarchy, org-wide defaults, sharing rules, territories, custom objects, new page layouts, custom fields, formula fields, validations, workflows rules, email templates, process builder, flows, lightning pages, managed packages
Proven experience as a business analyst and admin role leading enterprise-scale CRM and MAP projects
Deep expertise in Salesforce/HubSpot Platform functionality and best practices
Proficient with Agile and Scrum methodologies
Creative problem solver, willing to explore new ideas
Excellent communicator with both business leadership and deeply technical team members
Ability to prioritize and own numerous, and competing high-priority asks
Benefits
Health insurance
Retirement savings matching
Extended health package with fully paid premiums for body and mind
Annual stipends for health and wellness
Equity rewards
Dedicated talent development program with career coaching and opportunities for career development
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