About the role

Principal Experience Architect shaping Khan Academy’s cross-product education platform. Owning information architecture, navigation, and multi-role experiences across its learning products.

Responsibilities

Own and evolve the end-to-end product interaction model and information architecture across Khan Academy products
Develop navigation systems, permission and role models, and product vocabulary
Map and design cross-product journeys for students, teachers, parents, and district administrators
Identify broken handoffs, conflicting mental models, and opportunities for consolidation or simplification
Build experience maps, service blueprints, experience architecture diagrams, and design patterns
Advise the Design Leadership Team on major product decisions
Partner with design managers, product managers, technical architects, and engineering leads
Develop lightweight governance frameworks, guidelines, and review processes
Coach and influence embedded product designers
Prototype, wireframe, or redesign critical cross-cutting flows
Use AI tools such as Claude Cowork to complete work efficiently

12+ years of experience in product design, UX architecture, or UX strategy
Strong information architecture, ecosystem and multi-platform interaction modeling, and systems-level design experience
Ability to translate product ecosystem perspectives into maps, models, and frameworks
Excellent visual, interaction, and structural design skills
Experience guiding designers, PMs, and engineers without formal authority
Experience designing for multiple user types, roles, and permission structures
Ability to communicate architectural concepts to design peers and executive stakeholders
Cross-cultural competency skills
Portfolio submission is required
Familiarity with K-12 education, school district structures, or regulated/high-stakes environments is preferred, not required
Motivation by Khan Academy’s mission