Member Solutions Advisor delivering tailored financial solutions to members at Tru Cooperative Bank. Handling inquiries through various communication channels in a dynamic contact center environment.
About the role
- Customer-facing advisor helping customers optimize supply chain solutions on Kinaxis Maestro platform. Leading investigations of planning behaviors and providing functional guidance during design and development.
Responsibilities
- Act as a customer-facing advisor, articulating the value of Kinaxis and Maestro and serving as a supply chain planning subject matter expert across the customer journey.
- Lead investigation of complex planning behaviors by analyzing data, configurations, and algorithms; identify root cause and drive plans to rapid resolution with cross-functional teams
- Provide functional and technical guidance during solution design and development, ensuring teams effectively leverage Maestro capabilities and deliver scalable, maintainable implementations
- Define, document, and present Maestro best practices (e.g., authoring standards, data modeling, integration, and performance considerations) to customers, partners, and internal teams
- Drive continuous value and adoption by aligning on business objectives and recommending tactical and strategic improvements (process, data, and configuration) that improve customer outcomes
- Partner with Product to translate customer challenges into clearly defined use cases and to validate that new features and best practices meet market needs
- Advise on and support Maestro integrations and data, including troubleshooting data quality and end-to-end process impacts
Requirements
- Bachelor’s degree in Supply Chain, Computer Science, Engineering, Statistics, Information Technology, or a related field
- 7-10 years of relevant experience in supply chain planning and/or business software consulting, including customer-facing advisory/consulting experience
- 4+ years of hands-on Kinaxis Maestro experience (solution development/authoring, configuration, integrations/data flows, and troubleshooting)
- Strong understanding of one or more planning processes (e.g., S&OP, demand planning, supply planning, production planning, inventory management)
- Proven analytical problem-solving skills—able to synthesize complex information, determine root cause, and guide stakeholders to the best course of action
- Excellent communication, facilitation, and presentation skills; comfortable influencing across Product, Sales, Professional Services, Support, partners, and customers
- Ability to manage multiple priorities in a fast-paced environment while maintaining a high level of customer satisfaction
- Ability to travel 25–40%
Benefits
- Flexible vacation and Kinaxis Days (company-wide days off)
- Flexible work options
- Physical and mental well-being programs
- Regularly scheduled virtual fitness classes
- Mentorship programs, training, and career development
- Recognition programs and referral rewards
- Hackathons
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