Senior Google CCAIP Engineer configuring Google CCAI IVR, routing, and integrations. Supporting testing and UAT for Miratech’s global enterprise IT services clients.
About the role
- Forward Deployed Engineer building and deploying agentic AI solutions on Kinaxis Maestro. Helping global supply-chain customers improve operational outcomes and adopt new workflows.
Responsibilities
- Own customer solutions end-to-end by rapidly prototyping, iterating, and deploying solutions in live operational environments
- Build trusted customer relationships from individual contributors to executive sponsors and serve as the technical face of Kinaxis
- Manage multiple customer engagements in parallel based on customer priorities and pod capacity
- Operate in a small, multidisciplinary, self-directed POD team
- Partner with Product and Engineering to turn field learnings into durable platform capabilities
- Mentor customer operators and guide teams through solution transitions and adoption
- Measure success through business outcomes such as efficiency gains, exception reduction, and SLA improvements
- Bring field learnings back into the platform and help create scalable capabilities
Requirements
- Hands-on experience building LLM-based applications, RAG systems, multi-agent workflows, tool-use patterns, prompt and context engineering
- Familiarity with modern AI-assisted development tools, including Copilot, Claude Code, and agentic IDE workflows
- Understanding of agentic orchestration patterns, including single- versus multi-agent architectures and handling memory and state
- Solid, hands-on software engineering fundamentals and experience building and shipping real systems
- Proficiency in at least one backend language; Python strongly preferred
- Ability to read and contribute across a polyglot codebase
- Experience with REST and streaming APIs, authentication patterns, and enterprise-system integration
- Ability to build and maintain data pipelines for ingestion, transformation, serving, and monitoring using Airflow, Kafka, dbt, or equivalents
- Working familiarity with modern data platforms such as Snowflake, Databricks, BigQuery, or similar
- Data modeling and performance fundamentals
- Strong debugging instincts with imperfect, real-world data in production environments
- 2–5 years of professional experience in software engineering, data engineering, solutions engineering, or a technical-founder role
- Customer-facing technical experience is a strong signal, though not a requirement
- Ability to travel as required, up to 50%
Benefits
- Flexible vacation and Kinaxis Days (company-wide days off)
- Flexible work options
- Physical and mental well-being programs
- Regularly scheduled virtual fitness classes
- Mentorship programs, training, and career development
- Recognition programs and referral rewards
- Hackathons
Job title
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Not specified
Degree requirement
No Education Requirement
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