Sales Representative acquiring B2B logistics clients for Chit Chats, which provides affordable shipping solutions to Canadian businesses. Managing outreach, qualification, proposals, and client handoffs.
About the role
- Global Account Director driving SaaS supply-chain transformation for Kinaxis enterprise customers. Leading global account strategy, executive relationships, retention, and expansion across Canada and the US.
Responsibilities
- Orchestrate and lead Kinaxis’ relationships with key global stakeholders
- Develop and implement governance models for global enterprise accounts
- Lead cross-functional Kinaxis teams across Product Management, Customer Success, Support, Professional Services, and integration partners
- Partner with Sales and Renewals to create joint account plans, qualify expansion opportunities, and drive growth through SQL generation and conversion
- Drive adoption, retention readiness, and expansion triggers to influence Net Revenue Retention
- Track and manage licenses, users, and scenarios to enhance account value and growth
- Serve as primary liaison to customer executive leadership
- Influence and negotiate roadmap alignment with customers
- Champion change management and solution adoption initiatives
- Define and track customer-specific KPIs and business impact metrics
- Manage escalations and coordinate rapid-response strategies to preserve customer trust and satisfaction
Requirements
- Bachelor’s degree in Business, Engineering, Supply Chain Management, or a related field
- MBA or advanced degree preferred
- 10+ years of experience managing Forbes Top 100 and global accounts
- Proven track record of leading high-impact, strategic client relationships and driving business transformation
- Exceptional leadership, communication, and collaboration skills
- Ability to influence executive stakeholders and build consensus across cross-functional teams
- Demonstrated success working with cross-functional teams and orchestrating multi-region enterprise strategies delivering retention and growth
- Strong expertise in Supply Chain Management, including processes, systems, and industry best practices
- Ability to identify and qualify expansion opportunities, influence portfolio NRR and SQL generation, and collaborate with Sales and Renewals
- Experience working with SaaS solutions
- Extensive experience utilizing Salesforce (SFDC) and Gainsight
- Project Management Professional (PMP) Certification considered an asset
- Ability to travel up to 20% to global client sites, subsidiaries, and industry events
Benefits
- Flexible vacation and Kinaxis Days (company-wide days off)
- Flexible work options
- Physical and mental well-being programs
- Regularly scheduled virtual fitness classes
- Mentorship programs, training, and career development
- Recognition programs and referral rewards
- Hackathons
- Accessibility accommodations upon request
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