Senior Product Manager

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About the role

  • Senior Product Manager to define product strategy and drive outcomes within Laivly's platform. Collaborating across teams and leading initiatives focused on customer experiences with AI-driven solutions.

Responsibilities

  • Take full ownership of a core product pillar within the Laivly platform, from defining the roadmap and strategy to driving end-to-end product outcomes and cross-functional alignment.
  • Define and drive product strategy for your product area, connecting roadmap decisions to company objectives
  • Identify high-impact opportunities through customer insight, data, and market understanding
  • Own roadmap prioritization and make clear tradeoff decisions
  • Lead discovery with customers to deeply understand workflows, pain points, and opportunities
  • Translate real-world operational challenges into scalable product solutions
  • Act as the voice of the customer internally
  • Lead complex initiatives across multiple teams from concept to launch
  • Partner closely with Engineering and Design to deliver high-quality solutions
  • Ensure product releases are aligned with customer needs and business goals
  • Define success metrics and evaluate product performance
  • Use data, experimentation, and customer feedback to guide decisions
  • Continuously iterate and improve product outcomes
  • Drive alignment across Product, Sales, Customer Success, and Marketing
  • Support go-to-market efforts including positioning, launches, and adoption
  • Influence stakeholders at multiple levels, including leadership
  • Stay current on AI, automation, and customer experience trends
  • Identify opportunities to extend Laivly’s platform capabilities
  • Contribute to shaping the future direction of the platform

Requirements

  • 5–8+ years of experience in Product Management within B2B SaaS environments
  • Experience owning a product area or major product initiatives end-to-end
  • Strong ability to operate in ambiguity and drive clarity
  • Demonstrated experience influencing cross-functional teams and stakeholders
  • Experience working with AI, automation, or data-driven products is a strong asset
  • Deep understanding of customer workflows, ideally within customer experience or contact center environments
  • Strong analytical mindset with experience using data to drive decisions
  • Ability to balance strategic thinking with execution
  • The ability to challenge assumptions and influence strategic direction
  • Comfort making high-stakes decisions with incomplete information
  • The capacity to bring both structure and speed to team operations

Benefits

  • Flexible work arrangements
  • Professional development opportunities

Job type

Full Time

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

RemoteCanada

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