Leading the Enterprise Product Management team focusing on AI enabled products at Morgan Stanley. Collaborating with technology and governance frameworks for product lifecycle and strategy alignment.
About the role
- Senior Product Manager to define product strategy and drive outcomes within Laivly's platform. Collaborating across teams and leading initiatives focused on customer experiences with AI-driven solutions.
Responsibilities
- Take full ownership of a core product pillar within the Laivly platform, from defining the roadmap and strategy to driving end-to-end product outcomes and cross-functional alignment.
- Define and drive product strategy for your product area, connecting roadmap decisions to company objectives
- Identify high-impact opportunities through customer insight, data, and market understanding
- Own roadmap prioritization and make clear tradeoff decisions
- Lead discovery with customers to deeply understand workflows, pain points, and opportunities
- Translate real-world operational challenges into scalable product solutions
- Act as the voice of the customer internally
- Lead complex initiatives across multiple teams from concept to launch
- Partner closely with Engineering and Design to deliver high-quality solutions
- Ensure product releases are aligned with customer needs and business goals
- Define success metrics and evaluate product performance
- Use data, experimentation, and customer feedback to guide decisions
- Continuously iterate and improve product outcomes
- Drive alignment across Product, Sales, Customer Success, and Marketing
- Support go-to-market efforts including positioning, launches, and adoption
- Influence stakeholders at multiple levels, including leadership
- Stay current on AI, automation, and customer experience trends
- Identify opportunities to extend Laivly’s platform capabilities
- Contribute to shaping the future direction of the platform
Requirements
- 5–8+ years of experience in Product Management within B2B SaaS environments
- Experience owning a product area or major product initiatives end-to-end
- Strong ability to operate in ambiguity and drive clarity
- Demonstrated experience influencing cross-functional teams and stakeholders
- Experience working with AI, automation, or data-driven products is a strong asset
- Deep understanding of customer workflows, ideally within customer experience or contact center environments
- Strong analytical mindset with experience using data to drive decisions
- Ability to balance strategic thinking with execution
- The ability to challenge assumptions and influence strategic direction
- Comfort making high-stakes decisions with incomplete information
- The capacity to bring both structure and speed to team operations
Benefits
- Flexible work arrangements
- Professional development opportunities
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