Head of Carbon scaling veritree’s carbon credit resale, partnerships, inventory, and technology enablement. Driving growth for Vancouver - based climate tech company veritree’s restoration - impact platform.
About the role
- Head of Enterprise Success scaling Laravel Cloud’s enterprise customer success function. Building health scoring, telemetry, sales handoffs, and product feedback systems.
Responsibilities
- Inherit an active enterprise customer book and build and scale the Enterprise Success function
- Manage, develop, and grow a team of Enterprise Success Engineers, growing from two to three by March 2027 and four by Q3 2027
- Formalise the handoff from sales so every new Private Cloud customer has a named ESE before or on their first day
- Design and ship a customer health scoring model
- Build a telemetry framework for consistent visibility into customer health
- Establish and maintain the product feedback loop with Head of Enterprise Enablement James Brooks
- Build processes for generating, logging, and acting on expansion signals for sales
- Learn the existing function, work alongside ESEs, observe sales handoffs, review customer data, and identify priorities during the first 30 days
- Ship a working customer health score model and formalise the sales-to-success handoff protocol by day 60
- Implement the full telemetry framework, produce regular account health summaries, and operate the documented product feedback loop by day 90
Requirements
- Demonstrable track record of building and scaling a post-sales success function, not just running one
- Experience managing deeply Technical Account Managers or Customer Success Engineers in a SaaS environment
- Technical fluency: not an engineer, but able to earn credibility with ESEs and customers in conversations about infrastructure, deployment, and enterprise engineering problems
- A process builder/systemiser by instinct
- Clear understanding of why structural separation between post-sales and revenue incentives is an advantage
Benefits
- Health care plan (Medical, Dental, Vision)
- Retirement plan (401k, IRA)
- Life insurance (Basic, Voluntary, AD&D)
- Paid time off (Vacation, Sick, Public Holidays)
- Family leave (Maternity, Paternity)
- Short and long term disability
- Work from home
- Stock option plan
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Degree requirement
No Education Requirement
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