Head of Programmatic expanding programmatic services for Directive Consulting, a B2B performance marketing agency. Driving strategy, campaign optimization, partnerships, and client growth.
About the role
- Head of Customer building Tofu’s customer function for AI-era hiring identity and security. Owning onboarding, engagement, renewals, expansion, and customer-driven product strategy.
Responsibilities
- Own the full customer lifecycle from first prospect interaction through onboarding, engagement, renewals, and expansion
- Run first customer interactions post sale
- Own onboarding and get every customer to first value quickly while proving ROI in the first 30 days
- Drive ongoing engagement, run QBRs, own account health, and stay ahead of churn
- Own renewals and expansion and carry net revenue retention
- Turn customer pain into product roadmap priorities by working between high-value accounts and engineering
- Build the Customer function from scratch, including playbooks, tooling, and the team
Requirements
- 5-10+ years of experience in customer success and account management
- Experience working at a startup
- Part of a team that built SaaS products generating millions in revenue
- Good with numbers, analytical, and somewhat technical
- Willing to talk to customers all day
- Self-directed and does not need to be told what to do
- Toronto-based
Benefits
- Meaningful equity
- Comprehensive health benefits
- 3 weeks of vacation
- New laptop and gear to do your best work
- Tofu swag
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Degree requirement
No Education Requirement
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