VP leading and unifying JD Power's global infrastructure within a fast - growing private equity - backed company. Oversee modernization and drive operational excellence for technology capabilities.
About the role
- IT Manager leading IT support operations for Lido Labs Foundation. Overseeing internal service delivery while enhancing contributor experience in a remote-first environment.
Responsibilities
- Lead IT support operations, ensuring contributors receive timely, consistent, and high-quality support across hardware, software, access, network, and SaaS-related issues.
- Oversee the support team’s workflows, service standards, documentation, and escalation processes.
- Identify recurring issues and implement long-term solutions that improve reliability and reduce support burden.
- Create, maintain, and enforce IT policies related to device usage, software, access, support processes, and operational standards.
- Work closely with DevOps, SecOps, and other internal service teams to resolve complex technical issues requiring cross-functional expertise.
- Align support processes with internal service teams to ensure seamless service delivery and clear ownership across teams.
- Facilitate knowledge sharing between IT support and internal technical teams to improve troubleshooting, escalation, and resolution quality.
- Support IT projects such as system rollouts, migrations, infrastructure upgrades, access changes, and tooling improvements.
- Act as a bridge between contributors and internal service teams, providing feedback to improve systems, processes, and tools.
- Manage IT vendors, including procurement, onboarding, performance management, renewals, and off-boarding.
- Oversee IT asset procurement, inventory management, device lifecycle, and software licence management.
- Operate within the vendor governance framework defined by senior technology leadership, ensuring alignment with organisation-wide standards and policies.
- Develop and report on key IT support metrics, including service performance, user satisfaction, recurring issues, and improvement initiatives.
- Contribute to broader IT strategy by sharing insights from support trends, operational data, and contributor feedback.
Requirements
- 5+ years of experience in IT support, IT operations, or IT management, ideally within a remote-first or distributed organisation.
- Experience managing or coordinating a support team, service desk, or internal IT function.
- Strong troubleshooting ability across common operating systems, end-user devices, productivity tools, SaaS platforms, and access-related issues.
- Good understanding of networking fundamentals, including VPNs, DNS, IP configuration, connectivity issues, and common remote-working setups.
- Technical proficiency across operating systems, APIs, SaaS solutions, device management, and IT administration tools.
- Experience working with DevOps, SecOps, infrastructure, or security teams to resolve cross-functional technical issues.
- Strong vendor management experience, including procurement, renewals, performance management, and cost optimisation.
- Ability to manage multiple projects simultaneously, prioritise effectively, and drive work through to completion.
- Strong communication and stakeholder management skills, with the ability to translate technical issues into clear, practical guidance.
- Experience with IT policies, support documentation, process design, and operational reporting.
- Budget management, risk assessment, and mitigation experience.
- Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
- Relevant certifications such as ITIL, CompTIA A+, or equivalent practical experience preferred.
- English level: B2+.
Benefits
- Remote contribution
- Competitive compensation
- Flexible schedule
- Support for education, including language and professional growth courses
- Equipment and co-working reimbursement
- Opportunities to attend overseas conferences and ecosystem events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
LP
Windows 365 Solution Architect
LinkedIn Recruiter Post
Urgent hiring for a Windows 365 Solution Architect in Calgary, AB. Requires expertise in Windows 365, AVD, Intune, and cloud virtualization.
Credit Administration Officer at Central 1, ensuring accurate administration of loans for Commercial Lending. Collaborating with Credit Union partners to deliver exceptional member service.
Onsite IT Lead managing Zip's office infrastructure and automation solutions. Playing a key role in improving user experience through technology and scripting.
LP
Enterprise / Solution Architect
LinkedIn Recruiter Post
Enterprise/Solution Architect needed for remote contract in Canada. Must have Java/J2EE, Guidewire, and cloud expertise.
Senior Credit Manager assessing financial positions & managing risk restructuring efforts at TD Bank. Collaborating with internal and external stakeholders to optimize loan recovery strategies.
Audit Manager II at TD supporting audit programs and engagements across multiple areas. Leading audits, reporting, and providing insights to management.
LP
Server SME/Architect
LinkedIn Recruiter Post
Hiring Server SME/Architect in Calgary, AB. Contract role requiring Windows Server, AD, Azure, and PowerShell skills.
LP
Enterprise Architect
LinkedIn Recruiter Post
Hiring Enterprise Architect in Toronto, ON. Must have Palo Alto and VMware NSX - T firewall experience.
LP
Specialized IT Consultant
LinkedIn Recruiter Post
Hiring Specialized IT Consultant for contract onsite in Toronto. Must have 5+ years healthcare IT experience and HL7 knowledge.