Senior IT/Telecom Manager leading engineering teams and strategic technology initiatives for CBC/Radio - Canada, Canada’s public broadcaster. Managing infrastructure, projects, procurement and technical standards.
About the role
- IT Manager leading IT support operations for Lido Labs Foundation. Overseeing internal service delivery while enhancing contributor experience in a remote-first environment.
Responsibilities
- Lead IT support operations, ensuring contributors receive timely, consistent, and high-quality support across hardware, software, access, network, and SaaS-related issues.
- Oversee the support team’s workflows, service standards, documentation, and escalation processes.
- Identify recurring issues and implement long-term solutions that improve reliability and reduce support burden.
- Create, maintain, and enforce IT policies related to device usage, software, access, support processes, and operational standards.
- Work closely with DevOps, SecOps, and other internal service teams to resolve complex technical issues requiring cross-functional expertise.
- Align support processes with internal service teams to ensure seamless service delivery and clear ownership across teams.
- Facilitate knowledge sharing between IT support and internal technical teams to improve troubleshooting, escalation, and resolution quality.
- Support IT projects such as system rollouts, migrations, infrastructure upgrades, access changes, and tooling improvements.
- Act as a bridge between contributors and internal service teams, providing feedback to improve systems, processes, and tools.
- Manage IT vendors, including procurement, onboarding, performance management, renewals, and off-boarding.
- Oversee IT asset procurement, inventory management, device lifecycle, and software licence management.
- Operate within the vendor governance framework defined by senior technology leadership, ensuring alignment with organisation-wide standards and policies.
- Develop and report on key IT support metrics, including service performance, user satisfaction, recurring issues, and improvement initiatives.
- Contribute to broader IT strategy by sharing insights from support trends, operational data, and contributor feedback.
Requirements
- 5+ years of experience in IT support, IT operations, or IT management, ideally within a remote-first or distributed organisation.
- Experience managing or coordinating a support team, service desk, or internal IT function.
- Strong troubleshooting ability across common operating systems, end-user devices, productivity tools, SaaS platforms, and access-related issues.
- Good understanding of networking fundamentals, including VPNs, DNS, IP configuration, connectivity issues, and common remote-working setups.
- Technical proficiency across operating systems, APIs, SaaS solutions, device management, and IT administration tools.
- Experience working with DevOps, SecOps, infrastructure, or security teams to resolve cross-functional technical issues.
- Strong vendor management experience, including procurement, renewals, performance management, and cost optimisation.
- Ability to manage multiple projects simultaneously, prioritise effectively, and drive work through to completion.
- Strong communication and stakeholder management skills, with the ability to translate technical issues into clear, practical guidance.
- Experience with IT policies, support documentation, process design, and operational reporting.
- Budget management, risk assessment, and mitigation experience.
- Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
- Relevant certifications such as ITIL, CompTIA A+, or equivalent practical experience preferred.
- English level: B2+.
Benefits
- Remote contribution
- Competitive compensation
- Flexible schedule
- Support for education, including language and professional growth courses
- Equipment and co-working reimbursement
- Opportunities to attend overseas conferences and ecosystem events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
IT Specialist supporting Mac devices, onboarding, inventory, and internal IT operations. Helping Jane’s clinic - management SaaS team streamline support and serve thousands of healthcare businesses.
Enterprise Architect shaping software and platform architecture for CBC/Radio - Canada’s public broadcasting technology. Driving enterprise architecture governance, modernization and business alignment across hybrid work locations.
Remote Help Desk Analyst supporting Government of Alberta applications and stakeholders. Troubleshooting tickets, user accounts, data discrepancies, defects, and application issues.
IT and Identity Manager owning Okta, SaaS, endpoint, and automation operations for Benepass, a customizable employee - benefits fintech platform. Setting IT direction and scalable service processes.
Senior Help Desk Analyst providing application support for Alberta Education and Advanced Education online systems. Troubleshooting public users’ issues, managing tickets, testing fixes, and coordinating resolutions.
IT Support Agent supporting users, devices, networks, and software at Coperion. Maintaining IT operations for a global industrial process technology company.
Enterprise Architect designing cloud, AI, network virtualization, and managed - service solutions for HPE strategic accounts. Shaping customer value propositions, architectures, and sales opportunities.
Enterprise Architect designing cloud, AI, edge, and managed - service solutions for HPE strategic accounts. Driving value propositions, technical strategy, pipeline growth, and customer transformation.
EC
Architecte d’entreprise guidant la stratégie, la gouvernance et les plateformes numériques d’EDC. Façonnage de la transformation technologique au service des exportateurs canadiens.