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Risk Management Solution Architect
LinkedIn Recruiter Post
Hiring a Risk Management Solution Architect for enterprise transformation in banking/financial services. Hybrid in Toronto, ON.
About the role
- IT Manager leading IT support operations for Lido Labs Foundation. Overseeing internal service delivery while enhancing contributor experience in a remote-first environment.
Responsibilities
- Lead IT support operations, ensuring contributors receive timely, consistent, and high-quality support across hardware, software, access, network, and SaaS-related issues.
- Oversee the support team’s workflows, service standards, documentation, and escalation processes.
- Identify recurring issues and implement long-term solutions that improve reliability and reduce support burden.
- Create, maintain, and enforce IT policies related to device usage, software, access, support processes, and operational standards.
- Work closely with DevOps, SecOps, and other internal service teams to resolve complex technical issues requiring cross-functional expertise.
- Align support processes with internal service teams to ensure seamless service delivery and clear ownership across teams.
- Facilitate knowledge sharing between IT support and internal technical teams to improve troubleshooting, escalation, and resolution quality.
- Support IT projects such as system rollouts, migrations, infrastructure upgrades, access changes, and tooling improvements.
- Act as a bridge between contributors and internal service teams, providing feedback to improve systems, processes, and tools.
- Manage IT vendors, including procurement, onboarding, performance management, renewals, and off-boarding.
- Oversee IT asset procurement, inventory management, device lifecycle, and software licence management.
- Operate within the vendor governance framework defined by senior technology leadership, ensuring alignment with organisation-wide standards and policies.
- Develop and report on key IT support metrics, including service performance, user satisfaction, recurring issues, and improvement initiatives.
- Contribute to broader IT strategy by sharing insights from support trends, operational data, and contributor feedback.
Requirements
- 5+ years of experience in IT support, IT operations, or IT management, ideally within a remote-first or distributed organisation.
- Experience managing or coordinating a support team, service desk, or internal IT function.
- Strong troubleshooting ability across common operating systems, end-user devices, productivity tools, SaaS platforms, and access-related issues.
- Good understanding of networking fundamentals, including VPNs, DNS, IP configuration, connectivity issues, and common remote-working setups.
- Technical proficiency across operating systems, APIs, SaaS solutions, device management, and IT administration tools.
- Experience working with DevOps, SecOps, infrastructure, or security teams to resolve cross-functional technical issues.
- Strong vendor management experience, including procurement, renewals, performance management, and cost optimisation.
- Ability to manage multiple projects simultaneously, prioritise effectively, and drive work through to completion.
- Strong communication and stakeholder management skills, with the ability to translate technical issues into clear, practical guidance.
- Experience with IT policies, support documentation, process design, and operational reporting.
- Budget management, risk assessment, and mitigation experience.
- Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
- Relevant certifications such as ITIL, CompTIA A+, or equivalent practical experience preferred.
- English level: B2+.
Benefits
- Remote contribution
- Competitive compensation
- Flexible schedule
- Support for education, including language and professional growth courses
- Equipment and co-working reimbursement
- Opportunities to attend overseas conferences and ecosystem events
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Experience level
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