Senior UX Strategist leading generative and evaluative research for Multiplayer’s human - centered product design consultancy. Translating user insights into actionable product direction and business impact.
About the role
- Senior Product Designer simplifying underwriting, operations, and merchant experiences for Lightspeed Capital advances. Applying AI, systems thinking, and user research within Lightspeed’s global commerce platform.
Responsibilities
- Lead project work from a design perspective with autonomy and authority
- Facilitate design reviews and working sessions
- Turn ambiguous concepts into useful and delightful product features
- Design solutions supporting automated business operations with AI
- Use AI to synthesize complex data into insights
- Use agentic workflows to rapidly create working prototypes
- Shape prompts and instructions used to develop production experiences
- Design holistic systems, flows, interfaces, and micro-interactions across internal underwriting and operations tooling and merchant-facing experiences
- Draw insights from research and data and translate them into tangible solutions
- Learn and represent the needs of advance underwriters, service teams, and merchants
- Collaborate with product, engineering, risk, and operations teams
- Work in a cross-functional product and engineering trio
- Create design artifacts supporting multifunctional alignment sessions
- Define a product vision through iterative design and delivery for Lightspeed Capital advances, from merchant application through underwriting, issuance, and repayment
Requirements
- At least 7 years of practical, in-house product, UX/UI design experience
- Experience designing and supporting development for 0-to-1 products is ideally preferred
- Excellent communication skills
- Experience designing complex, workflow-heavy products, internal tools, admin consoles, case management, or operational systems
- Comfort working in financial services, lending, risk, payments, or another domain shaped by policy and compliance
- Demonstrable experience using AI in design practice, including agentic workflows for research synthesis, prototyping, or production contributions
- Deep commitment to design quality, accessibility, and performance
- Experience with UX, UI design, and design systems
- Familiarity with agile product development processes
- Deep domain knowledge or business acumen in lending operations, customer onboarding, or credit product underwriting is ideally preferred
- Must be based in the Eastern Time Zone and located on the East Coast of Canada
Benefits
- Flexible work environment
- Flexible paid time off and remote work policies
- Equity options
- Contributions to your pension plan
- Training opportunities
- Health and wellness credit
- Time off to volunteer and give back to your community
- Interest groups, employee-led networks, social committees, and sponsored sports teams
- Computer purchase program for a personal MacBook
- Enhanced parental leave
- Medical, dental, wellness, life, and disability insurance
- RRSP plan and match
- Paid parental leave top-up
- Paid time off
- Continuous learning opportunities
- Global mobility
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Senior UX Designer leading research, strategy, and product design for Zensurance’s digital commercial insurance platform. Improving user journeys, design systems, and conversion for Canadian businesses.
Contract UX/UI Designer annotating robotic - arm task videos for an AI company. Applying precise labels, grading, and feedback to improve next - generation AI systems.
Staff Product Designer owning Webflow’s Agentic CMS experience for enterprise content authoring, governance, localization, and publishing. Designing connected workflows for marketing teams and AI agents.
Product Designer shaping user - centered experiences for Centah’s enterprise SaaS platform. Building design systems, researching users, and collaborating with product and engineering teams.
Senior Product Designer owning accessible product surfaces and coded prototypes. Improving Cal.com’s open scheduling infrastructure and component library in a globally remote, async team.
Product Designer shaping SafetyWing’s global health, insurance, and retirement products. Leading scalable design systems and user experiences for remote workers worldwide.
Lead product designer shaping AI - integrated website and mobile experiences for The Globe and Mail, Canada’s national news publisher. Guiding research, design systems, and product strategy.
Lead product designer shaping AI - integrated news experiences across The Globe and Mail’s website and mobile apps. Driving research, design systems, product strategy, and cross - functional delivery.
Growth Marketing Design Lead driving AI - powered experimentation for Zapier’s work - automation platform. Optimizing acquisition, conversion, activation, SEO, and visitor - to - lead experiences.