Software Engineering Intern contributing to Tonal’s product roadmap while developing AI - assisted automation solutions. Collaborating with engineering teams to leverage new technologies and boost productivity.
About the role
- Senior Fullstack Engineer evolving Lime’s CX Automation platform to enhance rider interactions. Building scalable backend services and intuitive user-facing tooling for millions of rider queries.
Responsibilities
- Own the technical direction and delivery of Lime’s CX Automation platform across frontend applications, backend services, and workflow infrastructure.
- Architect and build scalable backend services and APIs that power high-volume rider self-service flows and internal CX tools.
- Design and implement intuitive rider-facing experiences and internal operational dashboards that enable safe, efficient issue resolution.
- Develop automation workflows and decision engines that take real actions (e.g., ending trips, issuing refunds), with clear guardrails for fraud, abuse prevention, and rider trust.
- Partner with Product, Design, and CX Operations to translate support policies and edge cases into well-structured, maintainable full-stack solutions.
- Lead foundational platform investments, including shared UI components, API coverage, workflow orchestration, observability, and system reliability improvements.
- Establish best practices for testing, monitoring, and operational excellence across frontend and backend systems.
- Use data to evaluate system effectiveness, optimize user flows, and continuously improve automation performance and rider experience
Requirements
- 3+ years of professional software engineering experience
- Strong backend engineering skills with experience designing reliable APIs and distributed services that support high-volume, customer-facing workflows
- Proven frontend experience building robust, user-centric web applications and internal tooling with modern frameworks
- Experience designing workflow-driven or automation-heavy systems, including orchestration, rule-based decision logic, or operational tooling
- Demonstrated ability to set technical direction and lead multi-quarter initiatives in complex, cross-functional environments
- Strong communication skills and a track record of effective collaboration with Product, Design, Operations, and Engineering partners
- Mobile experience native or cross platform (preferred)
Benefits
- Offers Equity
- Offers Bonus
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