Senior Fullstack Engineer evolving Lime’s CX Automation platform to enhance rider interactions. Building scalable backend services and intuitive user-facing tooling for millions of rider queries.
Responsibilities
Own the technical direction and delivery of Lime’s CX Automation platform across frontend applications, backend services, and workflow infrastructure.
Architect and build scalable backend services and APIs that power high-volume rider self-service flows and internal CX tools.
Design and implement intuitive rider-facing experiences and internal operational dashboards that enable safe, efficient issue resolution.
Develop automation workflows and decision engines that take real actions (e.g., ending trips, issuing refunds), with clear guardrails for fraud, abuse prevention, and rider trust.
Partner with Product, Design, and CX Operations to translate support policies and edge cases into well-structured, maintainable full-stack solutions.
Lead foundational platform investments, including shared UI components, API coverage, workflow orchestration, observability, and system reliability improvements.
Establish best practices for testing, monitoring, and operational excellence across frontend and backend systems.
Use data to evaluate system effectiveness, optimize user flows, and continuously improve automation performance and rider experience
Requirements
3+ years of professional software engineering experience
Strong backend engineering skills with experience designing reliable APIs and distributed services that support high-volume, customer-facing workflows
Proven frontend experience building robust, user-centric web applications and internal tooling with modern frameworks
Experience designing workflow-driven or automation-heavy systems, including orchestration, rule-based decision logic, or operational tooling
Demonstrated ability to set technical direction and lead multi-quarter initiatives in complex, cross-functional environments
Strong communication skills and a track record of effective collaboration with Product, Design, Operations, and Engineering partners
Mobile experience native or cross platform (preferred)
Senior embedded engineer developing safety - critical ECU firmware for Hexagon Mining’s digital mining and vehicle - control technologies. Designing, testing, and commissioning embedded systems.
Staff Software Engineer building full - stack AI - powered healthcare workflows for exacare ai, whose platform transforms referral packets into clinical insights and placement decisions.
Senior Software Engineer building scalable TypeScript and AWS systems for exacare ai’s AI operating system for post - acute care. Owning healthcare workflow features from design through production.
Senior Full Stack Engineer expanding Infisical’s open source security infrastructure platform. Building secrets management, PKI, PAM, and KMS products with the engineering team.
Full Stack Engineer expanding Infisical’s open source security platform for secrets management, PKI, PAM, and KMS. Building secure developer infrastructure and AI - enabled security capabilities.
Full - Stack Digital Strategist developing multi - channel campaigns for luxury hotels, resorts, and experiential travel brands. Optimizing paid media, SEO, tracking, funnels, and client performance.
Principal Software Developer building Solace Agent Mesh, an event - driven platform connecting and orchestrating AI agents. Leading AI integration architecture, platform development, and technical innovation.
Guidewire technical lead shaping insurance digital transformation at Alithya. Designing scalable architectures, integrations, cloud migrations, and modernization solutions.
Senior Software Engineer building AlphaSense’s AI - powered Excel plugin for financial professionals. Optimizing Office integrations used by analysts at leading financial institutions.