Bilingual Document Specialist supporting a positive customer experience in Group Benefits Administration at Sun Life by processing documents and managing inquiries.
About the role
- Bilingual Fleet Maintenance Coordinator responsible for executing vehicle fleet maintenance and repairs coordination. Ensuring compliance with standards and minimizing downtime while managing supplier relations and maintenance data.
Responsibilities
- Plan and coordinate preventive maintenance (PM) and technical inspections (CVI) for the entire fleet
- Respond to breakdowns on the road and promptly arrange emergency repairs
- Monitor EDVIR defect reports related to maintenance and ensure timely corrective actions
- Create and manage work orders in fleet management systems (Ultimo or Truckmate)
- Maintain accurate asset profiles and a detailed maintenance history
- Validate data integrity to support compliance, reporting, and financial decision-making
- Provide approved purchase orders to vendors before maintenance or repair work begins, ensuring they match validated estimates
- Verify the accuracy of vendor estimates and escalate approval requests that exceed spending thresholds
- Monitor variances between estimates and actual costs and take corrective action to reduce discrepancies
- Ensure vendors comply with service level agreements (SLAs) and company standards
- Serve as the primary liaison between fleet management and operations dispatch teams to align maintenance schedules with load planning
- Proactively communicate with third-party vendors to confirm service timelines and resolve issues
- Monitor shared inboxes dedicated to fleet maintenance and respond promptly to internal and external requests
- Provide timely updates to stakeholders on asset status and repair progress
- Review disputed invoices to ensure timely resolution
- Track, control, and approve estimates
- Ensure cost reduction is a priority while maintaining service quality
- Actively monitor and pursue warranty opportunities
- Perform monthly follow-up on accounts payable and costs
- Analyze historical maintenance data in detail to validate estimates and make cost-effective repair decisions
- Identify recurring issues and provide insights to fleet management for continuous improvement
- Ensure compliance with DOT/FMCSA or NSC regulations
- Maintain documentation for audits and inspections
- Follow up on wheel retorque checks and other safety-critical tasks
Requirements
- Must be bilingual in French and English
- 3–5 years of experience in fleet maintenance coordination or a related field
- Knowledge of tractors, trailers, chassis, refrigerated trucks, and generators
- Knowledge of DOT/FMCSA or NSC regulations
- Experience with fleet management systems (Ultimo or Truckmate)
- Strong organizational and communication skills
- Ability to prioritize and adapt in a dynamic environment
- Proficient in Microsoft Office; experience with reporting tools is an asset
Benefits
- Medical, dental, and basic life and disability insurance benefits
- RRSP matching
- Paid time off
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