Nursing Supervisor leading bilingual patient support programs for Canadian pharmaceutical patients. Coaching nursing teams, managing caseloads, KPIs, quality, and contact - center operations.
About the role
- Bilingual French case manager supporting Allianz Partners Canada insurance assistance cases. Reviewing medical claims, coordinating care, and managing documentation, billing, and policy benefits remotely.
Responsibilities
- Monitor and update cases involving hospitalized patients and outpatient care
- Ensure timely and accurate documentation in company systems
- Collaborate with Medical Consultants and Registered Nurses to assess medical information and support decision-making
- Approve eligible medical procedures and coordinate with internal medical teams
- Communicate with patients and/or families regarding policy benefits, case updates, and logistical arrangements
- Review insurance policies and assess the appropriate course of action for each case
- Set and adjust case reserves based on current and estimated costs
- Investigate additional insurance coverage, including Provincial Health and Extended Health Plans
- Manage billing arrangements and obtain up-to-date billing information
- Gather and manage required case documentation
- Provide administrative and logistical support for case progression
- Liaise with business partners and escalate complex cases
- Contact and coordinate with providers for authorizations, documentation, and clarifications
Requirements
- Post-secondary education required
- Minimum 2 years of experience in an Emergency Assistance or similar case management role preferred
- Exceptional attention to detail
- Strong multitasking skills in a high-pressure environment
- Excellent verbal communication skills—professional, clear, and empathetic over the phone
- Proven problem-solving skills
- Ability to exercise sound judgment and initiative
- High level of accountability and ownership of case outcomes
- Solid understanding of global geography
- Awareness of current events
- Familiarity with medical terminology
- Fluency in French and English, written and spoken, required
- Ability to work effectively with artificial intelligence, machine learning, data analytics, and cloud-based tools
- Responsible use of insights under data governance, security, and ethical-use standards
Benefits
- Performance-based bonuses
- Merit increases
- Other incentives based on individual and company performance
- Personal and professional development courses
- Targeted development programs
- International mobility and career progression opportunities
- Work Well health and wellbeing programs
- Flexible work-life balance planning and arrangements
- Health insurance
- Dental insurance
- Vision insurance
- Retirement savings plans
- Paid time off
- Other employee programs
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