Nursing Supervisor leading bilingual patient support programs for Canadian pharmaceutical patients. Coaching nursing teams, managing caseloads, KPIs, quality, and contact - center operations.
SS
Bilingual Patient Care Navigator – Fixed-Term
Posted 11 hours ago
About the role
- Bilingual Patient Care Navigator coordinating enrollment, reimbursement, and therapy access for Canadian pharmaceutical patient support programs. Supporting patients, physicians, insurers, and pharmacies remotely.
Responsibilities
- Act as the primary point of contact for patient-related elements of the Patient Support Program
- Enroll patients into the Patient Support Program in a timely manner
- Provide inbound and outbound telephone support, including maintenance and adherence calls
- Collaborate with patients, insurers, and physicians regarding documentation for maximum reimbursement coverage
- Investigate public and private insurers and support employer escalations
- Review patient charts, previous therapies, and tests to assist physicians with coverage documentation
- Provide therapy guidelines and program education to patients and physicians
- Collect information and conduct patient financial eligibility assessments
- Liaise with physicians' offices, pharmacies, infusion/injection service providers, and other parties to coordinate services
- Track patient services to support quick and continued therapy access
- Review, analyze, and validate patient information for accuracy and completeness
- Maintain case-management service levels and program KPIs
- Maintain accurate patient and clinic information in the CRM system
- Foster teamwork with internal patient support teams
- Identify coverage obstacles and escalate information to the PSP Supervisor
- Follow up and advocate until coverage decisions are received
- Maintain confidentiality of patient, client, and corporate information
- Perform additional duties as requested by the Manager
Requirements
- Post-secondary education; experience in healthcare is an asset
- Bilingualism (English and French) is required
- Experience with reimbursement billing, special access, appeals process, and support/consultation is an asset
- Knowledge of private and public reimbursement structures, systems, and processes is an asset
- Must be able to work from home and have a quiet, private home office space
- Excellent verbal and written communication skills
- Strong analytical skills, including interpretation of regulation and legislation
- Advanced knowledge of the pharmaceutical distribution industry
- Excellent customer service, problem-solving, and conflict resolution skills
- Effective interpersonal skills
- Exceptional organizational skills and ability to build effective working relationships
- Commitment to high service levels
- Adaptability and a track record of success during growth and organizational change
- Proven ability to develop trust and influence at multiple levels
- Impactful and candid communication style
Benefits
- State-of-the-art facilities to provide high-quality products and services
- Opportunity to be part of a winning, high-performing team
- Collaborative, engaging workplace culture
- Flexible working environment promoting a healthy work-life balance
- Diverse and inclusive culture
- Opportunities for learning and growth supported by the Employee Development Program
- Industry-leading, in-house corporate training offered throughout the year
- Competitive salary
- Generous vacation entitlement
- Wellness Program with 5 paid days off for well-being
- Paid sick days
- Competitive benefits package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
- Employee & Family Assistance Program
- RRSP Matching Program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Bilingual reimbursement specialist supporting patient and provider access services for Cencora’s Innomar Strategies in Canada. Managing reimbursement cases, documentation, escalations, and workflow improvements remotely.
Bilingual roadside assistance agent supporting U - Haul customers through inbound and outbound calls. Resolving roadside issues remotely while meeting safety and service - quality standards.
Bilingual French case manager supporting Allianz Partners Canada insurance assistance cases. Reviewing medical claims, coordinating care, and managing documentation, billing, and policy benefits remotely.
Bilingual caseworker managing patient - support cases, calls, compliance, and adverse - event reporting. Supporting Cencora’s Canadian pharmaceutical commercialization and healthcare services.
Bilingual Caseworker supporting Cencora’s Canadian patient and provider support programs. Managing healthcare cases, calls, documentation, compliance, and pharmaceutical market - research activities.
Bilingual Social Strategist shaping social strategy and content for General Motors brands at Rethink, an independent creative agency. Driving platform planning, cultural relevance and performance - led campaigns.
Bilingual Reimbursement Specialist guiding Canadian diabetes patients through insurance and prior authorization for Insulet’s Omnipod system. Processing claims and coordinating with payers, providers, and commercial teams.
Bilingual technology consultant supporting Manulife financial advisors with escalated IT issues, Microsoft 365, cybersecurity, and technology adoption across Eastern Canada.
Bilingual specialist coordinating prescription coverage and reimbursement cases for BioScript Solutions’ patient support programs. Managing insurers, healthcare providers, clinics, and pharmacy processes remotely across Canada.