Remote PerkinElmer specialist diagnosing Materials Characterization hardware, software, and application issues. Supporting customers, field engineers, and service teams across North America.
About the role
- Hybrid Customer Care Representative managing logistics orders, shipment updates, and customer issues for Lineage. Supporting SME outreach and KPI-driven service operations.
Responsibilities
- Enter orders accurately into the TMS system
- Communicate ETAs and shipment status
- Resolve customer inquiries, concerns, and issues promptly
- Monitor reports and update TMS, customer portals, and EDI systems
- Provide high-level service to internal and external customers
- Collaborate with team members and internal teams
- Provide customer feedback to leadership
- Assist with outreach activities for SME customers
- Capture and document lead-generation details
- Follow SOPs and service-level agreements
- Follow customer-specific processes and portal requirements
- Ensure proper use of TMS and EDI tools for data integrity
- Maintain awareness of KPIs including response time, order accuracy, and CSAT scores
- Provide input on performance metrics during team huddles
Requirements
- 2+ years of experience in customer service (transportation or logistics preferred)
- Strong attention to detail and problem-solving skills
- Excellent phone and email etiquette
- Ability to multitask, prioritize, and adapt workflow to meet deadlines in a fast-paced environment
- Proficiency in Microsoft Office
- Experience with TMS systems is an asset
- Ability to communicate in French and English
- Availability to work Tuesday-Wednesday-Thursday onsite from 8am-4pm
Benefits
- Medical insurance
- Dental insurance
- Basic life insurance
- Disability insurance
- RRSP matching
- Paid time off
- Monday and Friday work from home
- Career development and promotion opportunities
- Learning and development opportunities
- Diverse and inclusive workplace
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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