Remote PerkinElmer specialist diagnosing Materials Characterization hardware, software, and application issues. Supporting customers, field engineers, and service teams across North America.
About the role
- Bilingual customer service representative supporting members across Canada for Medavie, a national health solutions partner. Providing phone and email service in English and French.
Responsibilities
- Support members across Canada as a Bilingual Customer Service Representative
- Provide member support and service through email and phone
- Effectively solve problems and contribute positively to a team environment
- Provide the highest level of customer service possible
- Support callers while navigating multiple applications
- Learn quickly how to achieve the best results in any environment
- Work assigned evening shifts after training within 8:00 AM–9:00 PM AT, Monday–Friday
- Participate in shift bids twice per year, depending on business needs and seniority
- Maintain a secure, quiet, distraction-free remote office environment
Requirements
- High school diploma required; post-secondary or equivalent experience
- Fluently bilingual in English and French, written and spoken
- Strong communication skills through email and phone
- Strong attention to detail in a dynamic environment
- Ability to work independently in a remote environment
- Ability to sit while using a computer and headset for prolonged periods
- Strong technical aptitude and ability to navigate multiple applications
- Problem-solving ability and ability to learn quickly
- Designated private remote workspace with a locked door and secure perimeter
- Quiet, distraction-free workspace without conflicting responsibilities
- 2+ years of Contact Centre experience has proven successful in this environment
Benefits
- Extensive virtual paid training program
- Monday–Friday shifts ending at 9pm AT; no overnights or weekends
- Permanent full-time position with opportunity to grow
- Flexible work arrangements and work-life balance, including remote and hybrid work options
- Comprehensive health, vision and dental plan, 100% employer paid effective on the first day
- 100% employer-matched Defined Contribution Pension Plan
- Annual Incentive Bonus
- Paid vacation
- Gifted week of vacation in the first year
- Optional Vacation Purchase Program
- Opportunities for personal learning, growth, and career development
- Supportive leadership and award-winning culture
- Recruitment accommodations or adjustments available
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