Remote PerkinElmer specialist diagnosing Materials Characterization hardware, software, and application issues. Supporting customers, field engineers, and service teams across North America.
About the role
- Customer Service Representative managing customer orders, returns, and fulfillment for Qnity’s advanced electronics materials business. Coordinating with sales, supply chain, logistics, and manufacturing teams.
Responsibilities
- Serve as the interface between customers and the business throughout the order-to-cash process
- Provide customer solutions while managing operational needs and collaborating with Manufacturing, Marketing & Sales, Supply Chain, and other functional partners
- Manage customer orders through Customer Service work processes and systems
- Handle customer orders, including indent orders and service invoicing requests
- Coordinate customer returns according to Qnity’s Return Policies
- Maintain knowledge of products, applications, businesses, and service offerings
- Develop customer relationships, understand customer needs, and gather market intelligence
- Coordinate activity at assigned customer accounts, proactively address issues, and implement solutions
- Participate weekly in Supply Chain meetings to analyze potential material delays
- Identify and deliver value-added and differentiated customer services
- Match customer requirements with Qnity capabilities and select cost-effective solutions
- Support commercial strategies with customers across multiple businesses
- Provide backup coverage as needed
- Respond to sales team inquiries regarding prices, stock, and latest sales
- Support the corporate Sarbanes-Oxley 404 compliance process as it relates to customer service
Requirements
- Bachelor’s degree or equivalent is preferred
- Develop proficiency as a Customer Service Representative
- Proven ability to build and maintain strong customer relationships
- Ability to adjust with ease to new conditions and personnel and to exhibit competence and maturity to encourage customer confidence
- Ability to identify areas for improvement and escalate for change management implementation
- Excellent interpersonal and written communication skills
- Strong office skills
- Salesforce.com experience is a plus
- Knowledge of Order to Cash (OTC) transactions in SAP
- Intermediate to high-level Microsoft Excel proficiency required, including Excel, PowerPoint, Word, and Power BI
- Demonstrated multitasking and project management skills, including translating needs into a workable implementation plan
- Demonstrated change management skills
- Demonstrated flexibility/adaptability in a dynamic, fast-paced team environment
- Logistics, operations, or manufacturing experience preferred
Benefits
- Comprehensive pay and benefits package
- Equal opportunity employer
- Reasonable accommodation support for applicants with disabilities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Customer Experience Associate delivering transactions, advice, and service at TD Canada Trust branches. Building customer relationships and promoting suitable banking solutions.
Part - time Customer Experience Associate serving TD Canada Trust customers. Processing transactions, resolving concerns, and recommending personalized banking solutions at a Burlington branch.
Hybrid Customer Care Representative managing logistics orders, shipment updates, and customer issues for Lineage. Supporting SME outreach and KPI - driven service operations.
Technical Customer Service Agent supporting OPENLANE’s wholesale automotive marketplace. Troubleshooting customer issues across phone, chat, cases, Slack, Salesforce, and multiple platforms.
Analyste de réclamations santé - dentaire chez UV Assurance, mutuelle d’assurance québécoise. Service client, analyse et traitement de réclamations santé.
Product Support Specialist supporting merchants using Affirm’s pay - over - time platform. Troubleshooting technical issues, improving support processes, and guiding product feedback.
Bilingual customer service representative supporting members across Canada for Medavie, a national health solutions partner. Providing phone and email service in English and French.
Customer Service Agent supporting hotel guests with inquiries, bookings, changes, and cancellations. Identifying upgrades and promotions while delivering contact - center services for hospitality brands.
Customer Service Representative handling personal lines, automobile, and property insurance inquiries for OTIP Group of Companies. Resolving client issues, processing policy changes, and supporting sales objectives.