Principal AI Platform Engineer building GenAI infrastructure for PointClickCare, a healthcare technology company. Connecting AI systems to products and enabling AI - generated insights in agent workflows.
About the role
- Business Systems Analyst supporting the Toronto branch by delivering consultative services to client projects. Building strong relationships with client stakeholders to align IT service management with business goals.
Responsibilities
- Perform needs analysis, gather, and analyze business and technical requirements, and provide recommendations for solutions and business process modifications
- Work with technical teams to turn end-user and business requirements into solution design and implementation plans
- Develop test plans for business applications/users and locations, act as the interface between the program and technical teams
- Consider change management implications for implementation of new processes and strategize
- Work with the business to understand and outline the impacted processes and business requirements
- Provide detailed documentation including business requirements documents and plans to organizational and adoption plans including communications and training materials to guide the deployment of the solution to the end-users
- Collect and manage test case documentation
- Manage stakeholder needs, especially when conflicting, to drive stakeholders to a consensus
- Manage and verify the fulfillment of requirements through testing, quality assurance, and pilots
- Analyze data and provide reports as required
Requirements
- 8+ years of experience as a business systems analyst with understanding of ITSM platforms
- Experience with testing and providing technical guidance with ServiceNow
- Identify and clarify business outcomes to be solved through the use of ServiceNow application features
- Strong customer service focus with the proven ability to develop and maintain effective working relationships with team members, stakeholders, and management
- Demonstrated ability to build strong partnerships with all levels of the organization through intuitive business insight and personal credibility; this includes the ability to make recommendations and influence outcomes
- IT methodology and/or process implementation background
Benefits
- Great people and culture
- Interesting work – Be part of exciting projects while accessing all the latest technologies
- Flexible environment – A workplace that values the importance of flexibility for personal/professional growth, happiness and wellness
- Fun is one of our core values
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