Berater für Unternehmenssoftware bei einem Softwareunternehmen für Airlines und Reiseveranstalter. Kundenanforderungen analysieren, Lösungen mit Entwicklern umsetzen und Systemanpassungen testen.
About the role
- Deskside Consultant supporting employee software, hardware, and computing needs at Long View, a dynamic North American IT provider. Managing tickets, devices, onboarding, and endpoint support.
Responsibilities
- Provide professional customer service to all employees, including executives
- Support Windows 11, Microsoft 365, approved business applications, VPN connections, workplace hardware and meeting room technology, both on-site and remotely
- Own ServiceNow tickets through resolution or documented specialist handoff; prioritize, update users, confirm outcomes and escalate blockers
- Deploy, refresh and troubleshoot devices using Microsoft Intune
- Complete onboarding and offboarding tasks, including equipment setup, shipping, recovery and authorized access changes
- Coordinate mobile phone ordering, assignment, setup, support and returns
- Maintain accurate asset records and follow procedures for secure storage, data handling, device reuse and disposal
- Troubleshoot sign-in and multifactor authentication, verify identity before access changes and escalate suspected security incidents
- Follow software approval and licensing requirements and document useful solutions
- Use approved AI and automation responsibly while protecting confidential information and validating results
Requirements
- 2+ years of relevant IT support experience
- Strong customer service, troubleshooting, communication and organizational skills
- Hands-on experience with Windows 11, Microsoft 365, Intune and device deployment
- Working knowledge of Microsoft Entra ID and Active Directory
- Experience with ServiceNow or similar tools
- Experience with remote support, networking fundamentals, endpoint security and common peripherals
- Familiarity with Autopilot, PowerShell, Citrix or additional device platforms is an asset
- Knowledge of mobile device support and lifecycle management for Apple iPhones (iOS) and Samsung or other Android phones is an asset
Benefits
- Great people and culture
- Interesting work and exciting projects
- Access to the latest technologies
- Fun as a core company value
- Inclusive and equitable workplace
- Employee resource groups
- Company-wide training
- Interview or role accommodations available
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Infant and child development consultant delivering family - centred early intervention services. Assessing children, coaching caregivers, coordinating supports and facilitating developmental programs across Fraser Valley communities.
Dayforce WFM consultant delivering end - to - end workforce - management implementations for organizations simplifying pay and HR processes. Configuring timekeeping, scheduling, testing, integrations, and go - live support.
Registered Respiratory Therapist providing oxygen therapy, ventilatory support, PAP treatment, and home respiratory care for Air Liquide patients. Collaborating with physicians and healthcare teams across Ontario locations.
Senior environmental consultant leading NEPA, permitting, and compliance projects for Barr’s engineering and environmental consulting firm. Managing multidisciplinary teams, regulatory strategy, client relationships, schedules, and budgets.
Part - time Fitness and Wellness Consultant delivering group exercise, gym supervision, and wellness programs. Supporting TELUS Health’s healthcare mission for Canadian employees.
CAD Consultant optimizing Cinema 4D motorcycle models for think bridge’s web - based configurators. Preparing GLB/glTF assets and collaborating with developers on 3D rendering.
On - demand Management Consultant supporting PM61’s CRM, ERP, and business transformation engagements in Canada. Advising clients on strategy, process improvement, technology alignment, and implementation.
Senior Consultant delivering terrestrial ecology, wetland, soil, and environmental assessment work for ERM’s sustainability consultancy. Supporting mining, energy, power, and infrastructure projects across Western and Northern Canada.
Senior Consultant delivering terrestrial ecology, wetland, soil, and environmental assessment services. Supporting ERM’s sustainability consultancy on mining, energy, and infrastructure projects across Canada.