Fishing Guide at Ena Lake Lodge providing customer service and leading fishing excursions for lodge guests. Responsible for operational tasks and ensuring guest enjoyment in a remote setting.
Responsibilities
Provide the “Best” possible customer service and experience for all our guests
Maintain The Ena Lake Lodge core values in all aspects of ELL program delivery
Assist in preparing the lodge, facilities, equipment, and cabins for the start of the season.
Welcome guests at the dock and assist with the loading and unloading of supplies, gear, and luggage from aircraft.
Assist in renovation projects, day-to-day operation and maintenance throughout the season.
Facilitating guest schedules and fulfilling guiding assignments on a per guest trip basis.
Operate and maintain watercraft and equipment, clean and fuel boats daily.
Plan and lead daily fishing excursions, ensuring the safety and enjoyment of all guests both on island, on Ena Lake and flyout/portage lakes.
Coordinate with hospitality staff and assist in shore lunch preparation, cleaning fish and clean up.
Work with hospitality staff to ensure the overall guest experience is top quality.
Camp work such as cutting wood, raking sand, staining wood, garbage disposal, fuel storage, and other duties as assigned (some heavy lifting may be required).
Provide outdoor, wilderness and wildlife instruction and information to guests.
Assist in the departure of guests, including moving luggage from cabins to dock/aircraft.
Follow ALL standard safety procedures and proper use of equipment.
Responsible for cleaning and maintaining guide personal quarters and staff social areas (some meal prep may be required).
Participate in Ena Team Tip Pool initiative that treats all team members equally.
Other duties as assigned by the Lead Guide, Operations Coordinator and General Manager.
Requirements
Creative and passionate about great customer service and providing the ultimate customer experience.
Hardworking, positive, and friendly personality with a professional demeanor.
Strong time management and organizational skills.
Honest and responsible.
Ability to work both independently and as a team.
Excellent problem solving and interpersonal skills are essential.
Experience in delivering a high standard of customer service.
Excellent and safe boat operation skills.
Highly proficient in technology that includes Hummingbird, Minn Kota and Garmin systems.
Proficient with Panoptics Livescope and Autochart technologies.
Prior work experience at a fishing lodge, remote location, camp and/or previous job experience in the tourism industry is preferred.
Wilderness experience and enthusiasm (camping, fishing, hunting, and boating) is a requirement.
The following Certifications are required: First Aid/CPR certification, WHMIS, PAL Boating License
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