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About the role

  • Fishing Guide at Ena Lake Lodge providing customer service and leading fishing excursions for lodge guests. Responsible for operational tasks and ensuring guest enjoyment in a remote setting.

Responsibilities

  • Provide the “Best” possible customer service and experience for all our guests
  • Maintain The Ena Lake Lodge core values in all aspects of ELL program delivery
  • Assist in preparing the lodge, facilities, equipment, and cabins for the start of the season.
  • Welcome guests at the dock and assist with the loading and unloading of supplies, gear, and luggage from aircraft.
  • Assist in renovation projects, day-to-day operation and maintenance throughout the season.
  • Facilitating guest schedules and fulfilling guiding assignments on a per guest trip basis.
  • Operate and maintain watercraft and equipment, clean and fuel boats daily.
  • Plan and lead daily fishing excursions, ensuring the safety and enjoyment of all guests both on island, on Ena Lake and flyout/portage lakes.
  • Coordinate with hospitality staff and assist in shore lunch preparation, cleaning fish and clean up.
  • Work with hospitality staff to ensure the overall guest experience is top quality.
  • Camp work such as cutting wood, raking sand, staining wood, garbage disposal, fuel storage, and other duties as assigned (some heavy lifting may be required).
  • Provide outdoor, wilderness and wildlife instruction and information to guests.
  • Assist in the departure of guests, including moving luggage from cabins to dock/aircraft.
  • Follow ALL standard safety procedures and proper use of equipment.
  • Responsible for cleaning and maintaining guide personal quarters and staff social areas (some meal prep may be required).
  • Participate in Ena Team Tip Pool initiative that treats all team members equally.
  • Other duties as assigned by the Lead Guide, Operations Coordinator and General Manager.

Requirements

  • Creative and passionate about great customer service and providing the ultimate customer experience.
  • Hardworking, positive, and friendly personality with a professional demeanor.
  • Strong time management and organizational skills.
  • Honest and responsible.
  • Ability to work both independently and as a team.
  • Excellent problem solving and interpersonal skills are essential.
  • Experience in delivering a high standard of customer service.
  • Excellent and safe boat operation skills.
  • Highly proficient in technology that includes Hummingbird, Minn Kota and Garmin systems.
  • Proficient with Panoptics Livescope and Autochart technologies.
  • Prior work experience at a fishing lodge, remote location, camp and/or previous job experience in the tourism industry is preferred.
  • Wilderness experience and enthusiasm (camping, fishing, hunting, and boating) is a requirement.
  • The following Certifications are required: First Aid/CPR certification, WHMIS, PAL Boating License

Benefits

  • room and board
  • competitive daily compensation rate
  • gratuities (tip pool for all Lodge staff)
  • completion bonus

Job title

Job type

Full Time

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

RemoteCanada

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