Network Operations and Observability Architect designing observability architecture for Miratech's digital transformation initiatives. Leading the monitoring strategy and minimizing alert fatigue in a large - scale environment.
About the role
- Network Operations Manager at Lyra Health focusing on recruiting and managing provider networks. Transforming access to mental health care solutions in the Canadian market.
Responsibilities
- Oversee clinical provider recruitment to ensure alignment with quality standards and network needs.
- Manage onboarding for new affiliates to ensure adherence to Lyra’s standards and local compliance.
- Handle rate negotiations and contracting for new affiliate partners.
- Ensure smooth referral handovers between the network and clinical organisation.
- Drive the execution of network expansion, capacity planning, and retention strategies to meet local and global service level agreements (SLAs).
- Track key operations metrics, such as recruitment funnels, onboarding times, and network utilisation.
- Work with the Clinical Operations Manager and Country Manager to manage and track key network projects and optimisations.
- Develop, document, and continuously refine Standard Operating Procedures (SOPs) for all network activities.
- Support our Clinical Operations Manager on maintaining clinical governance over the network.
- Execute formal auditing of cases to ensure quality.
- Manage and address complaints received about affiliates.
- Provide essential clinical training for onboarding new affiliates.
- Facilitate clinical upskilling for existing network members in-line with Lyra SOPs
Requirements
- Education: Degree in Healthcare Administration, Business Management, Operations Management, or a related field.
- Professional Experience: Clinical background with a minimum of 5 years of operations management experience
- Proven experience in managing and scaling a provider network (or similar).
- Technical & Analytical Skills: Strong understanding of data analysis and leveraging data for operational decision-making.
- Excellent project management skills with a track record of successful execution.
- Key Attributes: Familiarity with the Canadian healthcare landscape and regulatory requirements.
- Strong organisational, problem-solving, and analytical skills.
- Ability to thrive in a fast-paced, dynamic, and evolving environment
Job title
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