Cytogenomicist providing case interpretation and oversight at Trillium Health Partners. Collaborating with healthcare professionals in clinical and laboratory genetics.
About the role
- Desktop Support Co-op role assisting Magnet Forensics employees with day-to-day technical support for desktop systems. Focus on installing, supporting, and managing desktop systems and providing solution-focused technical assistance.
Responsibilities
- Installing, supporting and managing desktops as well as analyzing logs and identifying potential issues with computer systems
- Working technical issues, and responsibility for related follow-up and providing timely updates on issues using the ticketing system
- Documenting internal procedures and knowledgebase articles for end-users
- Performing updates, audit and configuration changes of systems and software as well as documenting the configuration of the system
- System monitoring/configuration, verifying the integrity and availability of all hardware
- Reviewing system and application logs, and verifying scheduled jobs
- Providing support outside normal hours of work
- Other duties as required
Requirements
- Currently enrolled in a Computer Science program
- Experience working in a customer facing environment
- Demonstrated ability in dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment
- General understanding of Networking Fundamentals (TCP/IP, DNS, DHCP, etc.)
- Keen sense of teamwork, personal integrity, responsibility, and accountability
- Highly organized in time management and documentation
- Strong self-starter attitude with excellent problem-solving skills
- Understanding of general asset management practices (procurement, assignment, and disposal) and the use of database to track information
Benefits
- Flexible work arrangements
- Professional development
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