LP
Linux Desktop Support Engineer
LinkedIn Recruiter Post
We're hiring a Linux Desktop Support Engineer in North York, ON (hybrid). Requires strong Linux admin, troubleshooting, and container experience.
About the role
- Technical Support Engineer providing advanced technical support for Magnet’s SaaS and on-premises platform products. Collaborating with Engineering, Sales, and Product Management to resolve customer issues and enhance services.
Responsibilities
- Deliver exceptional customer service by responding promptly and thoroughly to sensitive or urgent requests, using ticketing systems and customer calls, and escalating cases when necessary.
- Maintain overall account health through effective case handling, troubleshooting, and adapting solutions based on customer context and historical documentation.
- Collaborate closely with Engineering, Product Management, Sales, and Customer Success teams to resolve customer-facing issues, identify product enhancements, and meet service level agreements.
- Contribute to and maintain a customer-facing knowledge base to enable self-serve case resolution and share procedural updates.
- Learn continuously, coach peers, and share expertise to foster team growth and improve problem-solving capabilities.
Requirements
- Post-secondary education in IT, Computer Science, Engineering, or equivalent relevant industry experience, with at least 3 years in a complex technical support role including supporting administrators of cloud-based or server-based products.
- Excellent verbal and written communication skills with the ability to effectively communicate and engage with customers at all levels, leadership, and internal/external stakeholders.
- Superior customer service skills with outstanding attention to detail during interactions and technical investigations.
- Passion for understanding customers’ challenges and identifying creative solutions to those challenges.
- Deep understanding of customer relationship management and ticketing systems, especially Salesforce and Service Cloud.
- High degree of resourcefulness, flexibility, and adaptability. Showing a strong self-starter attitude with excellent problem-solving skills.
- Strong technical aptitude to learn software tools and other third-party technologies, such as Linux and Windows Systems, Kubernetes, Databases, SSO/SAML, API, SSL/TLS, etc.
- Understanding of Agile development methodologies, including familiarity with product issue tracking tools, like Jira, and source control tools like GitHub or Azure DevOps.
- Hands-on expertise with cloud/server products and technologies, such as networking, virtualisation, security and user policies, cloud computing, and container/VM management within Amazon Web Services and/or Microsoft Azure.
- Knowledge of digital forensics and digital investigation is an asset.
- May be required to travel to meet the responsibilities of the position.
Benefits
- Generous time off policies
- Competitive compensation
- Volunteer opportunities
- Reward and recognition programs
- Employee committees & resource groups
- Healthcare and retirement benefits
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
IT Support Technician supporting SysGen Solutions Group’s managed services and internal IT operations in Calgary. Monitoring systems, troubleshooting devices, and assisting clients and employees.
Senior Support Engineer troubleshooting OpenAI API infrastructure for strategic enterprise customers. Designing observability, incident response, and automation processes for reliable AI deployments.
AI Support Engineer troubleshooting complex OpenAI platform issues for enterprise customers. Automating support workflows and partnering with Engineering, Product, and Go - To - Market teams.
Support Engineer enabling onboarding, decommissioning, SQL migrations, and escalated platform support for veterinary software customers. Partnering with engineering, customer success, and implementation teams on reliable technical solutions.
Technical Support Analyst providing Tier 2 support for Achievers’ employee recognition and rewards platform. Troubleshooting integrations, migrations, upgrades, and client technical issues from Toronto.
Cloud Support Engineer supporting Ingenico’s hosted payment - acceptance solutions. Managing deployments, databases, servers, networking, troubleshooting, and customer onboarding in Toronto.
LP
OnBase Support Engineer (L3)
LinkedIn Recruiter Post
We are hiring an OnBase Support Engineer (L3) for a contract role in Toronto, ON. Requires 6 - 8 years of experience with OnBase/ECM and SQL Server, strong L3 support skills, and expertise in workflow optimization.
Technical Support Associate installing, cabling, and troubleshooting Supermicro server, storage, and networking equipment in Quebec. Providing onsite customer support and coordinating data center deployments with engineering teams.
Senior Systems Engineer providing advanced escalation support for Calix, a broadband cloud and Wi - Fi technology provider. Resolving customer issues and supporting new cloud - connected products.