Senior DevEx Engineer focused on enhancing engineering practices for a remote SaaS company, Zipline. Partner with engineering teams to improve quality, tooling, and confidence in deployments.
About the role
- Post-Launch Engineer at fintech startup assisting clients with technical documentation and support. Collaborating with the Customer Success team to enhance user experience and product features.
Responsibilities
- Assist the customer success team in analyzing and implementing client requirements by writing JSON templates to encode form logic, and adjusting PDF forms to match JSON templates.
- Act as the first point of contact for all in-bound communication from post-launch clients.
- Support clients by analyzing any technical issues and bug reports.
- Contribute to Mako’s success with documentation, recommendations on process improvements, and recommendations on new product features.
Requirements
- Educational background in computer science, math, physics or engineering.
- Basic coding and debugging skills, such as Python, JavaScript, etc.
- Excellent documentation and writing skills.
- Enthusiasm and great communication skills.
- Excellent customer service skills.
- Ability to learn and retain technical knowledge quickly.
- Experience in the wealth management industry is an asset.
- Bilingual (English/French) is an asset.
- Experience with Jira, Github, and Agile methodology is an asset.
Benefits
- Equity in a fast-growing start-up
- Gold-plated benefits
- An internal “unlimited vacation policy”
- High-end Mac or PC laptop
- $1000 budget to outfit your home office
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