Credit risk analytics co - op student supporting Sun Life’s global financial services operations. Developing risk methodologies, reporting, model validation, and portfolio analytics.
About the role
- Disability Case Analyst/Case Manager support plan members across Canada during recovery journeys. Combining clinical insight with analytical thinking for sustainable outcomes in disability management.
Responsibilities
- Proactively handle a dedicated caseload in compliance with specific service level agreements and targeted turnaround times
- Actioning daily administrative tasks which include responding to emails and telephone calls in a timely manner
- Assessing claims based on contractual, medical, and vocational barriers
- Developing positive relationships through frequent collaboration with plan sponsors, plan members, treatment providers and internal partners to drive cases to a successful return to work or job resolution ready
- Writing letters to communicate pertinent benefit related information based on analytical reasoning
- Demonstrating resiliency, emotional intelligence and compassion when listening and communicating with plan members, including delivering difficult claims related decisions
Requirements
- Bilingualism (English and French) is an asset
- College or university degree in a healthcare program or equivalent work experience is considered an asset
- Confirmed ability to make meaningful decisions efficiently and optimally under tight deadlines
- Knowledge of disability management and/or group benefits is an asset
- A background in a health-related field is advantageous
- Comfortable and skilled in handling both incoming and outgoing calls
- Excellent organizational and prioritization skills are critical for handling diverse tasks
Benefits
- health, dental, mental health, vision insurance
- short- and long-term disability insurance
- life and AD&D insurance
- adoption/surrogacy and wellness benefits
- employee/family assistance plans
- retirement savings plans (including pension)
- global share ownership plan with employer matching contributions
- financial education and counseling resources
- generous paid time off program including holidays, vacation, personal, and sick days
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