About the role

Disability Case Analyst/Case Manager support plan members across Canada during recovery journeys. Combining clinical insight with analytical thinking for sustainable outcomes in disability management.

Responsibilities

Proactively handle a dedicated caseload in compliance with specific service level agreements and targeted turnaround times
Actioning daily administrative tasks which include responding to emails and telephone calls in a timely manner
Assessing claims based on contractual, medical, and vocational barriers
Developing positive relationships through frequent collaboration with plan sponsors, plan members, treatment providers and internal partners to drive cases to a successful return to work or job resolution ready
Writing letters to communicate pertinent benefit related information based on analytical reasoning
Demonstrating resiliency, emotional intelligence and compassion when listening and communicating with plan members, including delivering difficult claims related decisions

Bilingualism (English and French) is an asset
College or university degree in a healthcare program or equivalent work experience is considered an asset
Confirmed ability to make meaningful decisions efficiently and optimally under tight deadlines
Knowledge of disability management and/or group benefits is an asset
A background in a health-related field is advantageous
Comfortable and skilled in handling both incoming and outgoing calls
Excellent organizational and prioritization skills are critical for handling diverse tasks

health, dental, mental health, vision insurance
short- and long-term disability insurance
life and AD&D insurance
adoption/surrogacy and wellness benefits
employee/family assistance plans
retirement savings plans (including pension)
global share ownership plan with employer matching contributions
financial education and counseling resources
generous paid time off program including holidays, vacation, personal, and sick days