Implementations Configuration Specialist configuring AutoFi’s SaaS products and integrations for automotive dealers. Managing launch - ready implementations, testing, troubleshooting, and Dealer Partner requirements.
About the role
- Mental Health Specialist improving mental health disability claims management at Manulife, an international financial services provider. Coaching case managers, delivering training, and driving innovative care strategies.
Responsibilities
- Review mental health disability claims and document reviews in the case management system
- Recommend mental health community resources to support Plan Member recovery
- Support case managers in managing mental health disability claims
- Provide one-on-one coaching to case managers
- Serve as the internal go-to resource for mental health topics for Disability Claims teams
- Develop and deliver training on mental health topics and updated case management requirements
- Support strategy development for managing mental health disability claims
- Contribute to thought leadership and meet with Plan Sponsors
- Communicate with treatment providers as needed
- Participate in working groups developing strategic initiatives
- Develop and drive implementation of innovations in mental health case management with internal teams
- Maintain current knowledge of mental health, disability management, and insurance practices
Requirements
- Master’s degree in health sciences (or equivalent)
- Work experience in the clinical field of Mental Health
- Ability to coach and influence
- Passion for working as part of a team
- Superior collaboration skills
- Ability to think autonomously, focus on complex tasks, and solve problems creatively
- Analytical skills
- Ability to reprioritize, work under pressure, and manage time effectively
- Strong presentation skills and experience
- Excellent verbal and written communication skills
- Solid working knowledge of PC applications
- Preferred: experience working in disability management or disability case management
- Preferred: demonstrated experience training others
- Preferred: background in generating and implementing innovative solutions
- Preferred: experience in trend analysis and gap identification
- Preferred: ability to develop presentations and training materials
- Bilingualism in English and French is an asset; if the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside Québec
Benefits
- Incentive programs and incentive compensation tied to business and individual performance
- Health insurance
- Dental coverage
- Mental health benefits
- Vision coverage
- Short- and long-term disability insurance coverage
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans, including pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence
- Flexible work environment
- Learning and career development support
- Well-being and inclusion support
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