Senior Product Coordinator owning digital product strategy, roadmaps, and delivery at Okanagan College. Improving accessible learner and staff experiences through analytics, Agile practices, automation, and AI-enabled services.
Responsibilities
Drive priorities and continuous evolution of digital products serving learners, employees, and the institution
Define product vision, roadmap development, backlog management, and prioritization
Lead user-centered product discovery, delivery, adoption, and continuous improvement
Use analytics, user feedback, and service insights to validate priorities and measure performance
Ensure digital solutions are accessible, intuitive, and aligned with user needs
Develop plans for systems, integrations, and platforms to create a scalable digital environment
Coordinate with the AI & Automations Development Team Lead to align product priorities and technical feasibility
Lead sprint planning, acceptance criteria, retrospectives, and release coordination
Coordinate technical, design, and operational teams to deliver high-quality solutions
Support change management and release readiness
Identify opportunities to automate workflows, simplify processes, and reduce friction
Evaluate emerging digital trends, AI-enabled services, automation, platforms, and technologies
Build collaborative relationships across academic, administrative, and technical teams
Communicate product vision, priorities, decisions, outcomes, and trade-offs to stakeholders
Requirements
Four-year degree in Business Administration, Computer Science, Information Systems, or a related discipline, or equivalent combination of education and experience
At least 4 years of hands-on experience in digital product ownership, business transformation, business analysis, or technical project delivery in Agile environments
Experience configuring and supporting enterprise digital platforms
Experience with process improvement or automation initiatives
Experience leading discovery, user research, and UAT activities
Strong Agile fundamentals, including sprint planning, backlog refinement, iterative delivery, and retrospectives
Ability to translate user feedback, analytics, and service insights into requirements and product decisions
Experience with wireframes, prototypes, and user flows
Understanding of UX principles and accessibility standards
Comfort with analytics tools such as Power BI or Excel
Project Management Professional (PMP), Certified Scrum Product Owner (CSPO), or similar designation is an asset
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