Business Systems Analyst

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About the role

  • Business Systems Analyst translating business needs into technical delivery for Manulife. Collaborating with product, engineering, and architecture teams in an agile environment.

Responsibilities

  • Participate in agile ceremonies and partner with stakeholders across the organization to understand objectives, clarify needs, and assess impacts to systems and users
  • Interpret high-level solution designs and help translate them into delivery-ready plans and timelines
  • Break down designs into clear technical user stories, acceptance criteria, and supporting documentation that guide engineering and testing
  • Coordinate and organize the delivery of stories and engineering tasks to support incremental, reliable releases
  • Collaborate with product managers, analysts, engineers, architects, and other team members to create and maintain delivery artifacts (e.g., user stories, approvals, test evidence, outcomes)
  • Support prioritization across multiple initiatives by helping teams align on what matters most and why
  • Perform functional testing, identify defects, and support re-testing to ensure quality outcomes
  • Partner with team members to analyze issues, identify root causes, and prevent recurrence
  • Identify opportunities to improve system effectiveness and streamline agile delivery practices
  • Build and maintain a clear, organized repository of system and delivery documentation

Requirements

  • Experience as a Business Systems Analyst, Technical Analyst, Quality Analyst, Software Engineer, or similar role supporting technology delivery.
  • Strong analytical, conceptual, diagnostic, and problem-solving skills
  • Clear written and verbal communication skills, including the ability to facilitate discussions across technical and non-technical stakeholders
  • Ability to balance business priorities with delivery complexity, risk, and implementation effort
  • Strong planning and organizational skills, including comfort supporting multiple initiatives in parallel
  • Experience working in an agile delivery environment
  • Demonstrated ability to learn new business processes, technologies, and tools
  • Post-secondary education or equivalent practical experience
  • Experience with tools such as JIRA and Confluence
  • Exposure to insurance, investment, or financial services platforms
  • Interest in mentoring, sharing knowledge, or helping improve team practices

Benefits

  • health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
  • adoption/surrogacy and wellness benefits
  • employee/family assistance plans
  • various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
  • financial education and counseling resources
  • generous paid time off program (includes holidays, vacation, personal, and sick days)
  • full range of statutory leaves of absence

Job type

Full Time

Experience level

Mid levelSenior

Salary

CA$86,100 - CA$136,100 per year

Degree requirement

Bachelor's Degree

Location requirements

HybridWaterlooCanada

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