Business Systems Analyst translating business needs into technical delivery for Manulife. Collaborating with product, engineering, and architecture teams in an agile environment.
Responsibilities
Participate in agile ceremonies and partner with stakeholders across the organization to understand objectives, clarify needs, and assess impacts to systems and users
Interpret high-level solution designs and help translate them into delivery-ready plans and timelines
Break down designs into clear technical user stories, acceptance criteria, and supporting documentation that guide engineering and testing
Coordinate and organize the delivery of stories and engineering tasks to support incremental, reliable releases
Collaborate with product managers, analysts, engineers, architects, and other team members to create and maintain delivery artifacts (e.g., user stories, approvals, test evidence, outcomes)
Support prioritization across multiple initiatives by helping teams align on what matters most and why
Perform functional testing, identify defects, and support re-testing to ensure quality outcomes
Partner with team members to analyze issues, identify root causes, and prevent recurrence
Identify opportunities to improve system effectiveness and streamline agile delivery practices
Build and maintain a clear, organized repository of system and delivery documentation
Requirements
Experience as a Business Systems Analyst, Technical Analyst, Quality Analyst, Software Engineer, or similar role supporting technology delivery.
Strong analytical, conceptual, diagnostic, and problem-solving skills
Clear written and verbal communication skills, including the ability to facilitate discussions across technical and non-technical stakeholders
Ability to balance business priorities with delivery complexity, risk, and implementation effort
Strong planning and organizational skills, including comfort supporting multiple initiatives in parallel
Experience working in an agile delivery environment
Demonstrated ability to learn new business processes, technologies, and tools
Post-secondary education or equivalent practical experience
Experience with tools such as JIRA and Confluence
Exposure to insurance, investment, or financial services platforms
Interest in mentoring, sharing knowledge, or helping improve team practices
Benefits
health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
adoption/surrogacy and wellness benefits
employee/family assistance plans
various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
financial education and counseling resources
generous paid time off program (includes holidays, vacation, personal, and sick days)
MBSE Consultant supporting complex space systems engineering programs in model - based design and satellite operations support. Focusing on system architecture development and early mission phases.
Senior Systems Engineer at Stantec designing and supporting Emerson Ovation DCS programming for water treatment. Leading project delivery and mentoring junior engineers.
Business Systems Analyst II at TELUS developing analytical tools and cost estimation models. Delivering economic insights to support strategic decision - making across the organization.
Product Engineering Systems Analyst linking product engineering and commercial processes at Swegon North America. Focus on scalable digital solutions and CPQ platform optimization in HVAC.
CSOM analyst responsible for analyzing and testing legacy system data in Power BI visualizations. Driving operational efficiency and supporting high - quality healthcare services to veterans.
Co - op/Intern Systems Analyst at BMO providing support for mission - critical systems while learning and gaining hands - on experience in IT operations.
Systems Analyst providing technology support at BMO, monitoring services and ensuring operational improvements. Involves hands - on technical support and collaboration with various teams.
Senior Marine Systems Engineer delivering marine systems engineering support and solutions at BMT. Collaborating within a multi - disciplinary team, managing projects and enhancing technical competencies.
Embedded Systems Engineer developing and optimizing embedded control boards and software for logistics products. Collaborating with multidisciplinary teams and maintaining compliance with quality standards in a dynamic growth environment.
Junior/Intermediate Systems Engineer providing engineering advice and managing requirements for diverse client projects. Supporting systems engineering across various lifecycle phases for BMT.