Community Relations Coordinator implementing the Indigenous Benefit Plan, ensuring socio - economic development, and engaging with local communities for inclusive practices.
About the role
- Service Relationship Specialist representing Manulife, enhancing client relationships and supporting distribution partners in Group Benefits service delivery.
Responsibilities
- Support Distribution partners in the acquisition of new business
- Assist internal partners in acquiring new business by serving as a liaison
- Respond to benefit plan inquiries and resolve escalated and complex inquiries
- Champion for a successful outcome for all involved
- Initiate Amendment requests ensuring that information is complete
- Collaborate with our Customer Experience/Operations teams
- Assist with general internal initiatives related to Group Benefits services, products, and procedures
- Facilitate multiple meetings with our Plan Advisors/Consultants and Plan Sponsors
- Advise clients on Group Benefits designs
- Generate client reports and analyze data
- Provide expertise on Manulife’s digital experience for group benefits clients
- Deliver presentations to employee groups
- Lead customer workshops and training around product updates
Requirements
- Minimum three to five years of work experience in Group Benefits
- In-depth knowledge and understanding of the Group Benefits products and services
- Building and strengthening existing client and consultant/advisor relationships
- Proven ability to take initiative, be a strong self-manager and display integrity
- GBA designation or working towards the designation an asset
- Good knowledge of underwriting concepts
- Strong technical and demonstrated analytical skills using Microsoft Office products, Excel and/or PowerPoint, Web Analytics platforms
- Excellent presentation skills and the ability to influence decision makers in various areas of organization
- Strong customer-facing skills including expectation management, communication skills, information management
- Ability to work independently and in a team setting, self-starter, innovative thinking
- Outstanding analytical, strategic, and problem-solving thinking ability
- Relationship-oriented; must be comfortable working with a wide range of individuals at different levels
- Must have a valid driver’s license and a personal automobile
Benefits
- health insurance
- dental
- mental health
- vision
- short- and long-term disability
- life and AD&D insurance coverage
- adoption/surrogacy and wellness benefits
- employee/family assistance plans
- retirement savings plans including pension and global share ownership plan with employer matching contributions
- financial education and counseling resources
- generous paid time off including holidays, vacation, personal, and sick days
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