Campaign Manager managing the successful execution of digital media campaigns for Glassroom. Collaborating with teams to optimize performance and maintain brand integrity.
About the role
- Technological expert in software integration and optimization of ERP solutions for the agricultural market. Guiding clients through implementation and ensuring smooth user experiences.
Responsibilities
- Analyze needs and prepare projects
- Guide clients in preparing and structuring the data required for projects
- Analyze and rigorously document clients’ business processes to identify actual needs
- Translate client requirements into clear specifications for the development team
- Implement software solutions
- Actively participate in project meetings
- Prepare and configure software solutions and client environments for seamless deployment
- Support clients at every stage of the implementation process
- Perform functional testing and validate deliverable compliance
- Participate in on-site go-lives when required
- Assess end-user needs and create tailored training plans (guides, procedures, short training videos, etc.)
- Provide training remotely or on-site to ensure optimal use of the solutions
- Provide technical support to customers
- Diagnose and resolve software issues
- Document incidents and solutions
- Execute system and application tests related to software developments and contribute to continuous product improvement
- Participate in exploratory meetings with prospects
- Analyze preliminary technical needs
- Deliver demonstrations adapted to the client context
- Contribute to estimating implementation effort for proposals
Requirements
- DEC (college diploma) or Bachelor’s degree in Computer Science, Software Engineering, Accounting, or Business Administration
- Other combinations of education and experience may be considered
- 3 years of relevant experience in a similar role
- Comfortable communicating in English
- Knowledge of English is required to communicate with anglophone clients
- Knowledge of the agricultural market and farm management
- Strong written and verbal communication skills
- Solid understanding of accounting concepts and an analytical mindset
- Comfortable with digital tools and a strong interest in technology solutions
- Proficiency with Microsoft Office 365 (an asset)
- Experience with ERP software (an asset)
Benefits
- Flexibility: Work–life balance is a priority
- A non-standard schedule: Option to work your 36 hours over 4 days or 4.5 days, including remote work
- Environment: A people-oriented, family-like workplace focused on performance and innovation
- Benefits: Competitive employee benefits
- Thoughtful future: Employer-sponsored retirement plan (RRSP/DPSP) available from your start, with employer contribution up to 2%
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