Bilingual Senior Service Representative supporting BMO’s lending operations and loan servicing. Processing transactions, documentation, reports, and stakeholder requests for banking clients.
About the role
- Bilingual Coordinator managing Continuing Professional Development for McCarthy Tétrault, a leading Canadian law firm. Overseeing CPD compliance and supporting lawyer programming in Toronto or Vancouver.
Responsibilities
- Owning and administering all aspects of Continuing Professional Development (CPD) requirements across all jurisdictions in which the Firm operates, ensuring compliance, consistency and strategic alignment with the MT Academy.
- Developing and maintaining deep knowledge of CPD accreditation requirements across all applicable jurisdictions and monitoring changes to regulatory regimes.
- Establishing and maintaining national standards and best practices for CPD accreditation, tracking and compliance across all MT Academy programming.
- Supporting the effective use and continuous improvement of CPD-related systems, tools and best practices (e.g., learning management systems and tracking tools) to ensure accurate recording and reporting of CPD activity.
- Leading the accreditation process for all eligible internal and external programming, including preparing and submitting applications, tracking approvals and maintaining accreditation records.
- Owning national CPD tracking processes, including overseeing attendance tracking and the collection, verification and maintenance of attendance records for all eligible CPD activities (e.g. MT Academy program, practice group meetings and client-facing sessions), credit allocation, and supporting lawyers in meeting their individual CPD obligations across jurisdictions.
- Acting as the primary point of contact for CPD-related inquiries, providing guidance to lawyers, practice groups and internal stakeholders on accreditation, eligibility and compliance requirements.
Requirements
- Undergraduate university or college degree.
- Study related to adult learning an asset.
- A minimum of five years of experience in a program development and implementation role with significant administrative responsibilities as well as experience interfacing with senior professionals and members of the business community.
- Law firm or other professional services firm experience preferred.
- Event management an asset.
- Excellent verbal and written communication skills and comfortable speaking to groups of students and lawyers at programs or meetings.
- Fluency in English and French, both spoken and written, required.
- Strong interpersonal skills and comfortable working with lawyers, clients and staff individually and in teams.
- High level of service orientation with the ability to problem solve independently and practically.
- Strong attention to accuracy and detail along with a numeric aptitude.
Benefits
- Outstanding benefits from day one, including insurance premiums paid by the Firm and wellness and technology reimbursements.
- Competitive compensation, paid overtime and generous time off, including a day off to volunteer and a day off for your birthday.
- A commitment to professional development and growth opportunities for our people at all levels, supported by a culture that fully embraces and encourages two-way feedback.
- Strong community involvement and a commitment to equity, diversity and inclusion.
- A collaborative, cohesive culture that connects lawyers and business teams through collective purpose.
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