Agency Enablement Associate supporting agency partners using Alia, Dotdigital’s Shopify e - commerce engagement platform. Troubleshooting issues, enabling onboarding, and improving partner processes.
About the role
- Remote contact centre associate handling customer communications and issue resolution for MCI’s BPO and CX services. Recording interactions and collaborating through virtual training.
Responsibilities
- Handle inbound and outbound customer communications via phone, email, or chat
- Resolve customer issues efficiently and professionally
- Provide product and service information clearly and accurately
- Record customer interactions and feedback in the system
- Collaborate with team members
- Participate in virtual training sessions
- Provide exceptional customer support remotely from home
Requirements
- Must be 18 years or older
- High school diploma or equivalent required
- Previous experience in a contact center or customer service role is preferred
- Excellent communication and problem-solving skills
- Ability to work independently and manage time effectively
- Stable internet connection and a quiet home office setup
- Must be authorized to work in the country where the job is based
- Must be willing to submit to a Level II background and/or security investigation with a fingerprint
- Must be willing to submit to drug screening; does not apply in Canada
- Must complete a full application including screening questions and a brief pre-employment test
Benefits
- Paid Time Off and paid holidays
- Supplemental health coverage through Blue Cross for full-time employees
- Life insurance options
- Accident and critical illness insurance
- Internal promotion and career advancement opportunities
- Paid training
- Team-oriented work environment
- Casual dress code
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