Senior Program Manager driving complex software initiatives and reusable AI workflows for Juniper Square’s private - markets operations platform. Partnering across engineering, product, and operations from planning through release.
About the role
- Premium Support Program Manager driving enterprise client programs and support activations at Meltwater, a media, social, and AI intelligence platform. Managing client relationships, consumption insights, and cross-team delivery.
Responsibilities
- Drive execution of key programs that achieve clients’ strategic objectives
- Manage a portfolio of Enterprise Premium Support clients
- Cultivate enduring business relationships with clients
- Monitor Premium Support consumption, analyze themes and challenges, and provide insights to the account Customer Success Manager
- Develop strategies and plans to address identified themes and challenges
- Lead Premium Support activations and proactively address concerns or feedback
- Collaborate with Premium Support teams to establish a unified vision across five pillars
- Translate high-level requirements into actionable projects and tasks
- Foster internal collaboration for seamless coordination across teams
- Understand clients’ strategies and objectives while overseeing high-quality delivery
Requirements
- Bachelor’s degree or above, ideally in Business, Marketing, or Communication
- 4 years of SaaS experience with cross-departmental experience
- Experience working in at least one major business domain such as Retail, Consumer Goods, Government, Communications, Media, Tech Health, Life Sciences, Financial, or Agency
- Experience with large-scale implementations and associated challenges and requirements in the Enterprise sector
- Ability to comprehend business challenges and employ robust analytical skills
- Ability to communicate, present, and influence credibly and effectively at all organizational levels, including executive and C-level
- Proficiency in Boolean logic and data structuring
- Ability to navigate shifting project objectives, timelines, and priorities
- Excellent written and verbal communication skills in English
- Willingness to work a hybrid schedule, with 3 days per week in the office
- Ability to legally work in the country of hire
Benefits
- Flexible paid time off
- Excellent medical, dental, and vision options
- Complimentary CalmApp subscription for you and your loved ones
- Hybrid work style
- Ongoing professional development opportunities
- Inclusive community and supportive work environment
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