Talent Relations Specialist supporting employee experience, HR processes, and culture programs at Basis, a digital media operations software company. Coordinating employee support, talent processes, and engagement initiatives.
About the role
- Junior Solutions Specialist responsible for customizing Method CRM solutions for clients’ needs. Work closely with a team to enhance customer workflows and experience through the platform.
Responsibilities
- Gather and document business requirements to better understand a customer’s business and scope of work.
- Translate business requirements into designs, data models and technical requirements.
- Scope, design, develop, test and refine customized Method CRM solutions.
- Monitor and manage a project’s hour allocations, scope, and schedule to ensure they are delivered on-time and on-budget.
- Be a trusted advisor to the customer, understanding the customer’s end-to-end business processes and areas for future growth.
- Provide consistent feedback to the entire team on enhancements we can make to product development.
Requirements
- Post-secondary education in the following areas preferred: Business Technology Management, Computer Science, Computer Engineering, Software Engineering or equivalent training/experience.
- Experience in CRM and SQL is preferred.
- Excellent organizational, presentation and communication skills with an engaging phone presence.
- Ability to meet tight deadlines.
- Must have a strong technical aptitude and ability to learn new software quickly.
- Strong problem solving and critical thinking skills. You must be passionate about your ability to always find solutions to customers’ needs.
- Must be self-motivated, goal driven and possess the ability to multitask and prioritize
- Must have an entrepreneurial spirit, strong ethics and integrity along with the desire to exceed every expectation.
- A team player with a positive attitude and a willingness to contribute to the overall team’s success in a fast paced environment.
- Bonus points if you are fluent in French or Spanish.
Benefits
- Flexible hybrid work model – designed to support work-life balance while maintaining strong team collaboration; employees work from our downtown Toronto office 2–3 days per week
- Collaborative and social team culture – work in a supportive environment with regular team events and company-wide celebrations that keep things fun and connected
- Growth-stage company experience – working at a scaling growth company like Method gives you deep insight into how a software company operates. You'll be involved in a wide range of discussions and initiatives, gaining experience that's hard to find in more siloed environments.
- Training – You will receive initial and ongoing training on Method’s products, policies and procedures as well as a quarterly professional development budget.
- Great downtown location – Method is located right in the heart of Toronto’s young and vibrant ‘King West’ technology hub at the corner of Adelaide and Spadina Ave.
- Comprehensive health benefits – inclusive of healthcare, vision, and dental coverage to support your overall well-being
- Weekly lunch credit – enjoy a meal on us every week as a small way to say thanks
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