About the role

Junior Solutions Specialist responsible for customizing Method CRM solutions for clients’ needs. Work closely with a team to enhance customer workflows and experience through the platform.

Responsibilities

Gather and document business requirements to better understand a customer’s business and scope of work.
Translate business requirements into designs, data models and technical requirements.
Scope, design, develop, test and refine customized Method CRM solutions.
Monitor and manage a project’s hour allocations, scope, and schedule to ensure they are delivered on-time and on-budget.
Be a trusted advisor to the customer, understanding the customer’s end-to-end business processes and areas for future growth.
Provide consistent feedback to the entire team on enhancements we can make to product development.

Post-secondary education in the following areas preferred: Business Technology Management, Computer Science, Computer Engineering, Software Engineering or equivalent training/experience.
Experience in CRM and SQL is preferred.
Excellent organizational, presentation and communication skills with an engaging phone presence.
Ability to meet tight deadlines.
Must have a strong technical aptitude and ability to learn new software quickly.
Strong problem solving and critical thinking skills. You must be passionate about your ability to always find solutions to customers’ needs.
Must be self-motivated, goal driven and possess the ability to multitask and prioritize
Must have an entrepreneurial spirit, strong ethics and integrity along with the desire to exceed every expectation.
A team player with a positive attitude and a willingness to contribute to the overall team’s success in a fast paced environment.
Bonus points if you are fluent in French or Spanish.

Flexible hybrid work model – designed to support work-life balance while maintaining strong team collaboration; employees work from our downtown Toronto office 2–3 days per week
Collaborative and social team culture – work in a supportive environment with regular team events and company-wide celebrations that keep things fun and connected
Growth-stage company experience – working at a scaling growth company like Method gives you deep insight into how a software company operates. You'll be involved in a wide range of discussions and initiatives, gaining experience that's hard to find in more siloed environments.
Training – You will receive initial and ongoing training on Method’s products, policies and procedures as well as a quarterly professional development budget.
Great downtown location – Method is located right in the heart of Toronto’s young and vibrant ‘King West’ technology hub at the corner of Adelaide and Spadina Ave.
Comprehensive health benefits – inclusive of healthcare, vision, and dental coverage to support your overall well-being
Weekly lunch credit – enjoy a meal on us every week as a small way to say thanks