Smart Factory Manager leading a team to develop software for digitizing production lines and implementing streaming machine controls. Focused on building modern smart factory solutions and collaborating with cross - functional teams.
ML
Bilingual Solution Engineer – Central/Eastern Canada
Posted 4 months ago
About the role
- Bilingual Solution Engineer at Milestone Systems. Collaborate with various business managers to increase sales in Central and Eastern Canada through technical expertise and customer service.
Responsibilities
- Responsible for the specifications, installation, configuration, and commissioning of proof of concept and demo systems for Partners and Customers
- A&E consultant engagements in the Quebec region
- Help the Sales team members respond to requests for information (RFI) and requests for proposals (RFP), including compliance, data privacy, and architecture
- Provide technical advice to end users, resellers, and the internal sales team on different technologies and integration solutions using a variety of tools (email, case management platform, etc)
- Build customized dashboards tailored to vertical-specific use cases for proof of concept and demo environments
- Provide technical support to resolve system and environment issues for Partner, Customer, and Demo/POV systems, including being a liaison between the internal R&D teams, the Partners, and the end users (where required)
- Work in conjunction with the Sales and Marketing team members to address technical questions and conduct product demonstrations
- Refer to our internal knowledge base, documentation, and external resources to provide accurate answers and solutions to requests promptly
- Provide pre-sales product training, when needed, to operators, administrators, end users, partners, and Sales team members
- Disseminate relevant acquired knowledge to the other team members, both technical and non-technical
- Support marketing activities, including trade shows, webinars, and other campaigns for developing new customer leads
- Support trade shows, including booth setup, booth staffing, product demonstrations and presentation assistance
- Travel required, regional and occasionally United States (30% to 50% depending on business requirements)
- Other tasks as assigned
Requirements
- Bilingual – English and French mandatory
- Bachelor's degree or higher in a technical discipline - Engineering, Information Technology, Computer Science, or a relevant field
- Minimum 4 years of work experience in a customer-facing role involving both pre-and post-sales engineering activities, training, and technical support
- Strong knowledge and experience of both hardware and software products (IP networking, SaaS applications, video security, client/server environments, and other communication systems)
- Strong knowledge and experience with Video Management Systems, Video Recording, and Video Analytics
- Thorough understanding of the data flow throughout a system (database, IIS, thin-client GUI)
- Hands-on experience with Windows and Linux (Ubuntu/RHEL) environments
- Familiarity working with databases (SQL, etc) and reading log files
- Experience with troubleshooting a web-based platform using various tools and methodologies (browser developer tools, application logs, etc)
- Time management skills enabling you to prioritize your tasks accordingly and independently
- Passion for knowledge acquisition through curiosity to find answers to questions you don't know, to continue learning how products work, and to create new solutions for customers
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Professional development
- Travel opportunities
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