Environmental Project Director leading contaminated - site assessment and remediation projects for GHD, a global engineering, architecture, and construction services firm. Advising clients and managing multidisciplinary portfolios.
About the role
- Delivery Director leading MiraCloud implementation programs for Miratech, a global IT services and consulting company. Scaling project management governance while ensuring enterprise customer success, timely delivery, and profitability.
Responsibilities
- Lead successful delivery of MiraCloud implementation programs, ensuring customer expectations for scope, quality, timelines, and business outcomes are met
- Own customer success throughout implementations and build trusted relationships with enterprise stakeholders
- Establish, scale, and continuously improve MiraCloud’s project management practice, delivery governance, and implementation standards
- Lead, coach, and develop Project Managers while fostering accountability, operational excellence, and continuous improvement
- Ensure delivery performance, resource utilization, and profitability align with contractual commitments and business objectives
- Represent MiraCloud in executive-level customer discussions, implementation reviews, and delivery escalations
- Partner closely with Customer Success teams and executive stakeholders to support sustainable growth and delivery excellence
- Perform other duties as may reasonably be required in alignment with the purpose of the role
Requirements
- 15+ years of experience in IT Delivery, Professional Services, Customer Success, Program Management, Implementations, or related leadership functions
- Experience leading Project Managers, Delivery Managers, PMO teams, or implementation organizations
- Proven success managing enterprise-scale customer implementation, transformation, or managed services programs
- Experience building, scaling, or improving delivery organizations, governance models, PMO practices, and operational processes
- Experience in CX, Contact Center, CCaaS, SaaS, Professional Services, or Managed Services environments
- Strong executive-level stakeholder management, customer relationship management, and communication skills
- Existing authorization to work in the United States
- Visa sponsorship is not available for this role
Benefits
- Comprehensive compensation and benefits package
- Health insurance
- Relocation program
- Remote work flexibility / Work From Anywhere Culture
- Professional development opportunities
- Certification programs
- Mentorship and talent investment programs
- Internal mobility opportunities
- Internship opportunities
- Collaboration on impactful projects for top global clients
- Inclusive and supportive work environment
- Regular team-building company social events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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Delivery Director leading MiraCloud implementation programs for a global IT services and consulting company. Overseeing project management, governance, customer success, and profitable delivery.
Delivery Director leading MiraCloud implementation programs for Miratech, a global IT services and consulting company. Overseeing delivery governance, project managers, customer outcomes, and profitability.
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