Senior Backend Java Engineer at Capgemini Engineering, focusing on projects in the hospitality sector. Collaborates with Machine Learning team, utilizing cutting - edge tech stack.
About the role
- Senior Java Developer for cloud-based IVR applications at Miratech, developing and supporting voice contact center systems leveraging advanced Java technologies.
Responsibilities
- Design, develop, and maintain IVR applications based on business and technical requirements
- Integrate IVR solutions with key internal services
- Monitor IVR systems and implement operational improvements to enhance customer experience
- Troubleshoot and resolve issues within the voice contact center and IVR environments
- Collaborate with project managers to ensure the timely and high-quality delivery of solutions
- Work independently while supporting a regional business unit aligned with global objectives
- Participate in forward-looking initiatives to improve call steering and IVR architecture
- Communicate technical concepts clearly to both technical and non-technical stakeholders
Requirements
- 7+ years of professional software development experience
- Proficiency in Java EE and Spring Boot / Spring Core
- Solid knowledge of Object-Oriented Design (OOD), Object-Oriented Programming (OOP), and design patterns
- Hands-on experience developing IVR applications
- Strong understanding of voice contact center systems and IVR platforms
- Experience working with SQL for application configuration and data-driven logic
- Strong troubleshooting and analytical skills
- Effective communication and presentation skills
- Ability to work independently in a fast-paced, global environment
- Expertise in speech standards (VoiceXML, SRGS, MRCP, CCXML) is a plus
Benefits
- Health insurance
- Language courses
- Relocation program
- Professional development opportunities
- Certification programs
- Mentorship and talent investment programs
- Internal mobility and internship opportunities
- Social sustainability values
- Welcoming multicultural environment
- Remote work culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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Senior Java Backend Developer
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Senior Java Backend Developer, full - time hybrid in Mississauga, ON. Must be in Canada with valid work authorization.