About the role

National Property Technical Lead responsible for managing property claims and providing technical assistance at Marsh. Collaborating with internal stakeholders to ensure optimal client advocacy and claim resolutions.

Responsibilities

Manage client advocacy activities
Have ownership of hands-on active claim management, coverage reviews, problem solving and settlement strategies for clients
Provide technical claim assistance, leadership and mentoring to colleagues
Manage client relationships as Senior Relationship Manager for claims
Analyze loss details to determine appropriate policies and coverage
Drive the claims process for clients through participation in claims strategy discussions in order to ensure progress and equitable resolution
Interact closely with internal Client Executives and Claims Advocacy colleagues to better the claim experience for clients
Have a strong focus on clients and providing value-add claim services
Work closely with internal and external leadership groups to foster understanding of how to mitigate Marsh risk by closing claims optimally
Provide support to Broking teams by participating in the creation of client specific claim protocols
Monitor insurer responses to reported claims and engage with insurers and their professional advisers in order to support the expeditious and smooth resolution of claims
Liaise and work closely with other claims team members to develop claim management best practice
Draft communication to clients and/or insurers and reviewing documents prepared by the clients, in order to support the claims process
Build relationships with key stakeholders both internally and externally

Minimum 10+ years’ experience in a commercial claims environment either at the adjustor, insurer, engineer, legal or brokerage level
In-depth understanding of relevant insurance law and claim litigation procedures
Direct involvement with large, complex property losses
Strong carrier relationships and detailed knowledge of insurance market claim procedures
University degree or College certification CIP, CAIB, CRM, LL.B, all assets