Technical Lead specializing in mentorship and code quality at CanadaHelps, a leading charity platform. Driving team collaboration and delivering scalable software solutions for charitable donations.
About the role
- National Property Technical Lead responsible for managing property claims and providing technical assistance at Marsh. Collaborating with internal stakeholders to ensure optimal client advocacy and claim resolutions.
Responsibilities
- Manage client advocacy activities
- Have ownership of hands-on active claim management, coverage reviews, problem solving and settlement strategies for clients
- Provide technical claim assistance, leadership and mentoring to colleagues
- Manage client relationships as Senior Relationship Manager for claims
- Analyze loss details to determine appropriate policies and coverage
- Drive the claims process for clients through participation in claims strategy discussions in order to ensure progress and equitable resolution
- Interact closely with internal Client Executives and Claims Advocacy colleagues to better the claim experience for clients
- Have a strong focus on clients and providing value-add claim services
- Work closely with internal and external leadership groups to foster understanding of how to mitigate Marsh risk by closing claims optimally
- Provide support to Broking teams by participating in the creation of client specific claim protocols
- Monitor insurer responses to reported claims and engage with insurers and their professional advisers in order to support the expeditious and smooth resolution of claims
- Liaise and work closely with other claims team members to develop claim management best practice
- Draft communication to clients and/or insurers and reviewing documents prepared by the clients, in order to support the claims process
- Build relationships with key stakeholders both internally and externally
Requirements
- Minimum 10+ years’ experience in a commercial claims environment either at the adjustor, insurer, engineer, legal or brokerage level
- In-depth understanding of relevant insurance law and claim litigation procedures
- Direct involvement with large, complex property losses
- Strong carrier relationships and detailed knowledge of insurance market claim procedures
- University degree or College certification CIP, CAIB, CRM, LL.B, all assets
Benefits
- Professional development opportunities
- Interesting work
- Supportive leaders
- Vibrant and inclusive culture
- Range of career opportunities and benefits to enhance well-being
Job title
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Experience level
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