Project Manager leading customer engagement and satisfaction during Noggin software implementations. Managing implementation teams and ensuring project success for diverse clients.
Responsibilities
Lead customers through implementation processes, acting as the primary contact for Noggin.
Lead project team by setting direction and defining ways of working, managing task allocation, and ensuring the team is aligned with the project objectives.
Provide accurate and up to date project status information through Noggin internal systems.
Take a disciplined approach to scope and schedule management (on the allocated projects), ensuring that variations and additions are raised as change requests, delivering additional revenue to Noggin to cover required work and resources.
Identify and remediate potential problems during the implementation process.
Serve as the first point of escalation for client issues during the implementation process.
Perform project governance and oversight including onboarding, stakeholder identification, and schedule planning.
Coordinate project billable milestones and work with accounting to ensure payments are processed in a timely manner.
Work with clients to keep them adhering to the schedule as defined, informed of their upcoming deliverables, and accountable for missed deadlines.
When required liaise with Architecture and Engineering for integration support and development support during projects.
Ensure Project cost is optimized through efficient use of configuration consultant resources.
Keep project documentation filed correctly, up to date, and organized according to Noggin guidelines.
Supervise and plan weekly work allocations for Implementation Consultants and Configuration Consultants in the team.
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