Senior Staff Engineer supporting M3 environments at a Global Digital Product Engineering company. Responsible for resolving complex issues and ensuring business continuity.
Responsibilities
Provide Level 2 and Level 3 functional support for Infor M3 Supply Chain modules
Troubleshoot and resolve issues across Procurement, Sales, Warehouse Management, and Distribution
Analyze existing business processes and provide functional workarounds or permanent fixes for system gaps
Perform functional configurations in M3 to support changing business requirements
Coordinate with technical teams for bug fixes and interface issues
Requirements
6+ years of functional experience in Infor M3
Strong knowledge of M3 programs such as OIS100, OIS300, PPS200, MMS001, and MWS410
Basic understanding of how M3 Supply Chain interacts with Finance (FAM) and Infor OS (ION/BODs)
Proven ability to handle "Business Critical" incidents and perform root cause analysis (RCA)
Excellent verbal and written communication skills for interacting with international clients.
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