Senior Software Engineer building scalable AWS, Big Data, and ML infrastructure for Genesys’ AI - powered customer - experience platform. Leading distributed systems projects from architecture through production.
About the role
- Software Developer Specialist developing large language model features for Nasdaq's AI-powered platform. Collaborating with cross-functional teams and enhancing cloud service solutions.
Responsibilities
- Build and maintain AI features and platform capabilities that leverage large language models.
- Diagnose and resolve complex issues in cloud services and deliver solutions that improve customer success.
- Collaborate with product owners, developers, and support teams to align priorities, understand requirements, and ship features that enhance the platform.
- Contribute to technical documentation, play books, and knowledge-sharing initiatives.
- Create high-quality code quickly and without errors, following best practices and mitigating risks.
Requirements
- Bachelor's degree in Computer Science, Engineering, or equivalent practical experience.
- 5–10 years of software development experience with strong debugging and problem-solving skills.
- Experience with core AWS services such as Bedrock, API Gateway, ECS, Lambda, and AgentCore.
- Strong hands-on Terraform experience, including infrastructure implementation and management, along with knowledge of AWS IAM and cloud security policies, standards, and best practices.
- Proficiency with Java and Python in object-oriented programming, RESTful API principles, and experience with both relational (PostgreSQL/RDS) and NoSQL databases (DynamoDB).
- Clear communicator with experience working collaboratively.
- Hands-on experience with AI tools and frameworks, prompt engineering, LLMs, and AI performance evaluation (bias detection, hallucination monitoring, model drift analysis) is preferred.
Benefits
- We offer a competitive, holistic rewards package that supports the well-being of our employees and their families.
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