Inside Sales Appointment Setter booking qualified consultations for ProConnect, Renewal by Andersen’s window and door replacement center. Handling high - volume homeowner calls remotely.
About the role
- Inside Sales Specialist supporting NCR’s banking, retail, and restaurant technology clients remotely in Quebec. Managing customer relationships, renewals, receivables, quoting, invoicing, and operational coordination.
Responsibilities
- Serve as a primary point of contact for clients and internal teams
- Drive client satisfaction, retention, and advocacy
- Nurture client relationships through calls and emails
- Provide reactive and proactive guidance supporting client needs and business requirements
- Address client concerns, resolve issues efficiently, and collaborate on projects with internal teams
- Work with Account Executives to deliver revenue and new orders through quoting, customer communication, priority organization, and invoicing
- Focus on accounts receivable, customer support, renewals, and services to ensure timely receivables
- Maintain customer heat maps, customer organization maps, customer priorities, and detailed SFDC optimization
- Develop and manage customer activities and internal teams, providing vision and direction to execute operating plans
- Assess program strengths and identify areas for improvement in the client engagement process
- Collaborate with support teams and corporate staff on operational support and client experience issues and projects
- Own internal communication with stakeholders and ensure effective client communications
- Ensure curriculum and interventions are aligned
- Manage programmatic schedules and services for efficient and effective client progression
- Identify and implement best practices to increase operational effectiveness
- Facilitate team and interdepartmental training and meetings to maintain process flow and service consistency
- Produce reports on program status throughout the client lifecycle
Requirements
- Demonstrated success in working with teams and driving results to achieve targets
- Strong relational skills to positively communicate with people from diverse backgrounds and experiences
- Background with operational effectiveness, including navigating ambiguity, budgeting exercises, and meeting operational objectives
- Experience identifying, innovating, and implementing best practice techniques and interventions
- Communication skills that create positive impact and engagement (written, verbal and presentations)
- Preferred to have 2 years of experience in a professional setting
- Experience in MSFT Excel, Word, PowerPoint, and CRM tools (preferably Salesforce)
- Strong problem-solving abilities and adaptability
- Proactive and self-motivated mindset with a passion for delivering an exceptional client experience
- Proficiency in virtual communication tools such as MSFT Teams or Zoom
- Thrives in a fast-paced environment that believes in accountability and continuous improvement
- Detail oriented with ability to identify potential issues, recommend and implement resolution plans
- Ability to multi-task; high energy; strong sense of ownership; strong sense of urgency; ability to improvise; good problem-solving skills; ability to respond in a crisis; ability to rally a team; proven leadership skills
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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Inside Sales Appointment Setter for ProConnect, Renewal by Andersen’s sales centre. Booking qualified in - home window and door replacement consultations with homeowners.